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Customer Care Executive - Complaints & Feedback
Octopus EnergyInvestigate and resolve complex customer complaints for electric car leasing.
Brighton, England, United Kingdom
13 days ago
Hybrid
complaint handling
data monitoring
kpi reporting
disp handbook
complaint handling
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Customer Care Executive - Complaints & Feedback
Octopus EnergyInvestigate and resolve complex customer complaints, ensuring compliance and improving service.
Brighton, England, United Kingdom
13 days ago
Hybrid
kpi reporting
performance monitoring
root cause analysis
disp
fos
PEOPLE ALSO SEARCHED FOR:
Customer Care Executive - Complaints & Feedback
Octopus EnergyInvestigate and resolve complex customer complaints, ensure compliance, and improve service.
Brighton, England, United Kingdom
13 days ago
Hybrid
data analysis
kpi reporting
root cause
disp
fos
PEOPLE ALSO SEARCHED FOR:
Utilisation Specialist
Octopus EnergyOptimise field engineer schedules, manage real-time workloads and support operations.
Brighton, England, United Kingdom
20 days ago
Field
schedule optimisation
workload management
real-time monitoring
problem solving
clear communication
PEOPLE ALSO SEARCHED FOR:
Triage incoming leakage work orders, prioritize, validate via video calls, and coordinate with teams.
Worthing, England, United Kingdom
22 days ago
Hybrid
work triage
leakage prioritisation
team collaboration
collaboration
water industry