Workplace Ambassador

Overview

Front-of-house & facilities liaison managing reception, visitor services & office support.

Key Responsibilities

• access badging
• mail management
• repair coordination
• meeting rooms
• contractor management
• front desk

Tasks

-Promotes a high level of satisfaction amongst end users by anticipating and promptly responding to their service requirements -Support emergency preparedness and crisis planning, following all emergency and evacuation procedures -Provide administrative support to the Facilities Manager -Conduct daily meeting room checks -Assist in coordinating the repair and maintenance of the site and office equipment -Issuing access badges for office staff, visitors and vendors -Creation and collation of company identification cards -Administration of parking spaces -Greet, assist and direct candidates, new hires, visitors and contractors to the appropriate member staff -Management of the Front of House services -Handle all incoming and outgoing mail (digital and physical) -Monitors and ensures office housekeeping and cleanliness is delivered to highest quality -Provide contractor management, carrying out site inductions and monitoring whilst on site -Porterage activities, ensuring deliveries are passed to their recipient without delay -Champion company office policies and procedures -Maintain the high standards of the Front of House and office areas, keeping them in good order -Maintain the visitors sign-in book -Manage onsite meeting rooms arranging refreshments and hospitality requirements -Gives direction on site to promote engagement and excellence in customer service and delivery -Assistance with monitoring the delivery of all hard and soft services including reactive repairs, PPM works, direction and supervision of subcontracted services -Receive, direct and relay telephone, email and other queries

Requirements

• cafm
• microsoft office
• fm knowledge
• customer service
• prior experience
• organisational skills

What You Bring

-Acknowledges that the role of Workplace Ambassador reflects the company standards. Proper telephone, Front of House procedures and quality of service is essential -Previous experience in a similar role -Knowledge of FM practices and procedures -Proficiency in Microsoft Office Suite -Use of CAFM systems -Ad-hoc cleaning required (dishwasher, coffee machine cleans etc) -Good organisational and interpersonal skills

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About Integral Uk Ltd

-Delivers exceptional engineering and maintenance services. -Provides tailored solutions for efficient and reliable operations in industrial and commercial sectors. -Specializes in large-scale projects in water resources, energy, and utilities. -Adapts to the changing engineering landscape with innovative solutions. -Focuses on sustainability and long-term operational success in complex, high-stakes projects. -Undertakes high-profile commercial developments and large infrastructure projects requiring meticulous planning. -Addresses a broad range of needs from industrial facilities to public utilities in both urban and rural settings.

Sector Specialisms