Account Manager

Overview

Manage client accounts, estimate projects, oversee execution, drive revenue.

Key Responsibilities

• project management
• proposal estimating
• performance tracking
• client communication
• revenue targets
• network development

Tasks

The Account Manager is responsible for managing customer relationships, estimating projects, and overseeing the successful execution of assigned projects. This role is critical in driving revenue growth, providing excellent customer service, and building strong networks within the market. The Account Manager will handle "Come Do" or service work as well as project work, ensure customer satisfaction, and achieve annual revenue goals. -Ensure high levels of customer satisfaction by addressing inquiries and resolving issues efficiently. -Participate in community and industry events to increase brand awareness and establish Penhall Company as a trusted service provider. -Foster and develop partnerships that lead to revenue growth and increased market share for Penhall Company. -Collaborate with internal teams to ensure projects are completed efficiently and to the client’s satisfaction. -Ensures Accountability: Holding oneself and others accountable to meet commitments. -Communicate known project hazards, risk -Work closely with the Branch Manager, sales team, and other departments to align project goals with overall company objectives. -Communicate project progress, potential issues, and client feedback to relevant stakeholders. -Provide consistent follow-up and communication with clients throughout the project lifecycle. -Oversee the management of projects, ensuring they are completed incident free, on time, within budget, and to client specifications. -Develop and maintain strong relationships with clients, acting as the primary point of contact for assigned accounts. -Builds Networks: Actively develops networks of professional contacts to drive business success. -Estimate and prepare proposals for assigned projects. -Track and report on performance metrics, identifying areas for improvement and adjusting strategies to meet goals. -Achieve annual revenue targets by successfully managing project delivery and cultivating client relationships. -Identify new business opportunities within the assigned market and maintain a robust pipeline of potential projects. -Build a network of industry contacts and maintain relationships with key stakeholders to enhance business opportunities. -Handle service or "Come Do" work as required, responding promptly to customer needs.

Requirements

• microsoft office
• project management
• 3-5 years
• associate degree
• osha standards
• customer service

What You Bring

-Relationship Management: Proven ability to develop and maintain strong, long-term relationships with clients. -Ability to prioritize tasks and adapt to changing project demands. -Situational Adaptability: Ability to adjust approach and behavior to fit the dynamic needs of projects, clients, and the organization. -Proficiency in Microsoft Office Suite and other related software. -Communication: Clear and effective verbal and written communication skills. -Prolonged periods sitting at a desk and working on a computer. -May be required to travel to job sites or other locations as necessary. -Ability to walk job sites as needed. -Proficient verbal and written communication skills. -At least 3-5 years of experience in project management, estimating, or sales within the construction or related industry preferred. -Strong project management and organizational skills. -Collaboration: Strong team player with the ability to work across departments to achieve common goals. -Associate’s degree or equivalent industry experience required; Bachelor’s degree preferred. -Excellent interpersonal and relationship management abilities. -Strong customer service orientation, with the ability to address client needs effectively. -Being Resilient: Ability to remain positive and motivated in the face of challenges. -Must be able to lift up to 15 pounds at times. -Working knowledge of OSHA Construction Safety Standards.

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Benefits

-Annual sales volume goal for Account Manager will be $3M - $5M+.

About Penhall Company And Penhall Technologies

-Grew from a single flat-saw operation into North America’s largest specialist in concrete services. -Expanded through the 1970s–90s across the U.S. and Canada, servicing major infrastructure and industrial clients. -Acquired by H.I.G. Capital in December 2023, marking a new chapter in growth and investment. -Specializes in concrete cutting, coring, digital X-ray, GPR scanning, private utility locating, grinding, grooving, demolition, and bridge services. -Known for deploying digital X-ray imaging for subsurface precision in seconds, paired with private utility locating.

Sector Specialisms