Customer Service Manager

Overview

Oversee client support and ensure service delivery excellence for solar and storage O&M operations.

Key Responsibilities

• cmms management
• service monitoring
• performance reporting
• client liaison
• workflow improvement
• escalation management

Tasks

-Collaborate with cross-functional teams to ensure smooth service delivery and continuous improvement. -Facilitate service performance reviews with clients to ensure transparency and alignment. -Conduct regular check-ins to monitor client satisfaction and address concerns. -Identify areas for improvement in operational workflows and collaborate with internal teams to implement solutions. -Ensure the delivery of Solar and Storage O&M services meets client expectations and SLAs. -Collaborate with internal teams, including field technicians and engineers, to address operational challenges and maintain service continuity. -Proactively monitor service activities to ensure timely and efficient execution of maintenance schedules and issue resolution. -Escalate strategic concerns, client challenges, or potential growth opportunities to the AM as needed. -Provide regular, detailed reports on service metrics, including uptime, response times, and client satisfaction levels. -Prepare for and facilitate weekly or bi-weekly customer discussions to review ongoing activities, updates, and concerns. -Serve as a primary point of contact for daily operational inquiries and client requests. -Manage ShareFolder and CMMS (Computerized Maintenance Management System) access, ensuring proper documentation uploads and compliance with client requirements. -Troubleshoot and resolve service-related issues promptly, ensuring alignment with service level agreements (SLAs). -Obtain updates on ongoing service activities and communicate effectively with clients to manage expectations. -Partner with the Account Manager (AM) to ensure alignment on client strategies, objectives, and growth opportunities.

Requirements

• cmms
• solar pv
• energy storage
• bachelor's
• 3+ years
• problem solving

What You Bring

-Collaboration: Ability to work effectively with internal teams and align on client needs. -Experience with service management tools, CMMS platforms, and reporting systems. -3+ years of experience in customer service, operations, or a related role, preferably within the renewable energy or utilities sector. -Familiarity with Solar PV and Energy Storage systems, including their operations and maintenance. -Strong organizational and problem-solving abilities. -Bachelor’s degree in business, engineering, renewable energy, or a related field (or equivalent experience). -Exceptional interpersonal and communication skills. -Ability to manage multiple priorities and maintain attention to detail in a fast-paced environment.

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Benefits

-15 days of Paid Time Off, accrual up to 20 days, 11 observed holidays. -401(k) Match -Wellness stipend, family planning stipend, and generous parental leave -Comprehensive package including medical, dental, vision and health insurance -Tuition Reimbursement -Phone Bill Reimbursement

About Cypress Creek Renewables

-Founded with a mission to lead the transition to clean, renewable energy. -Focuses on the development, financing, and operation of solar energy projects. -Has a strong track record of successfully bringing large-scale solar projects to life. -Operates across multiple U.S. states, making a significant impact on local and regional energy grids. -Committed to creating sustainable energy solutions that power communities and businesses. -Engages in long-term partnerships with landowners, utilities, and other stakeholders. -Known for its innovative approaches to solar project financing and development. -Has a diverse portfolio, with projects ranging from utility-scale solar farms to community solar systems. -Recognized for its rapid growth and significant contributions to the U.S. solar market.

Sector Specialisms