Systems Operations Specialist

Overview

Manage service operations, KPI reporting, warranty claims, and dealer support

Key Responsibilities

• warranty processing
• erp data
• service leads
• case management
• fleet monitoring
• kpi tracking

Tasks

-trendsProcess warranty orders and claims with ERP data integrity · Surface and distribute service leads · Accurately resolve internal and external warranty requests · SME on warranty and process for external vendors · Generate reports and take positive -ities:Resolve external requests from inbound calls/emails · Manage service Case(s) for proactive monitoring & maintain Case data integrity · Administer proactive response program(s) including device error clearing · Monitor fleet health and respond to -signedAssist with KPI Development and tracking · Process review, development, and implementation · Contribute to work and financial review of external vendors · Act as technical resource · Collaboratively maintain Service Supply Chain, track RMA rates, & ensure parts availability · Maintain OTC and SLM data int

Requirements

• bachelor’s degree
• erp
• sap
• salesforce
• data analytics
• project management

What You Bring

rmationPhysical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional MEMinimum Qualificati .The Service Operations Specialist III contributes to Generac’s next-level customer support with effective KPI reporting, fleet process development and implementation, expedient warranty claim and RMA processing, Service Dealer management, and proactive campaign resolutions. Demonstrates critical thinking, is highly motivated and results driven. Proficient with Inventory management, Project Managements and Product management skills with a focus on process improvement. All Service Operations Specialists personify Generac’s integrity principles by coaching fellow team members to succee ardsPreferred Qualificat egrityKnowledge, Skills, and Abi -oftwareProcess and flowchart ex -skillsAbility to safeguard confidential customer info -skillsTime management -ons:Bachelor’s Degree in Business/Data or equivalent experience with B2B and C2B relat -hinkingAdvanced computer skills & ability to learn new s -lities:Excellent written communication -tingExperience with ERP Software ( -ienceProject Management exper -xcelComfort with Business Intelligence repor -ionsExpert level Skill with E -SAP)Experience with Salesforce reports and dashbo -on(s)Data Analytics exper -bazerMS Office Certificati -ions:Familiarity with solar photovoltaics and residential energy storage sy -stemsFamiliarity with IT related func

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Benefits

-pertiseCustomer Service

About Generac

-It began by engineering affordable home standby generators and built its first engine tailored for generator use. -Its portfolio spans portable units, residential standby systems, large commercial/industrial generators, light towers, power washers, battery storage, and smart-home energy devices. -Typical projects include outfitting homes for outage resilience, powering construction sites with mobile generators, and deploying microgrid and natural gas generator solutions for commercial clients. -Innovations include the PWRcell home energy storage line, integration of EV charging and remote monitoring via Mobile Link and Concerto software platforms.

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