Field Support Manager

Description

• Prepare homes for move-in by identifying outstanding issues, removing non-essential signage, rekeying locks, and placing permanent lockboxes after removing temporary ones
• Perform basic maintenance tasks, such as replacing smoke detector batteries, light bulbs, air filters, and reprogramming garage door remotes as needed
• Effectively communicate with cross-functional team members, using technology to capture photos, document inspections, and provide real-time updates from the field
• Schedule and oversee part-time team members to ensure productivity and efficient task completion
• Assist with utility inspections and ensure services are properly transferred or maintained
• Serve as the first point of contact in validating reports of unauthorized occupants, potential scams, or property abandonment; document findings, collaborate with local authorities when necessary, and post legal notices at the property
• Maintain a professional and courteous demeanor in all interactions with residents, vendors, and team members
• Verify and address HOA, HUD, city, and other municipal inspections or code violations
• Assist with the financial monitoring of market performance, tracking key metrics and ensuring goals are met
• Represent the market as a witness in court proceedings related to rent disputes or lease violations, when necessary
• Conduct regular inspections of vacant homes, performing light cleaning tasks to ensure properties are always tourready or move-in ready; validate feedback from prospective tenants

Requirements

• Valid driver’s license and reliable transportation for regular site/property inspections (mileage reimbursement provided
• Proficiency in Microsoft Word, Excel, and PowerPoint preferred
• Willingness and ability to learn and utilize mobile property inspection software
• Reliable Wi-Fi and a conducive home workspace when not in the field
• Must be able to work effectively and cheerfully in an environment that may be stressful due to adversarial situations resulting from the proper performance of duties.
• Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, including the exchange and receipt of information over the telephone.
• Proven problem-solving and time-management abilities in fast-paced, customer-focused environments
• Exceptional attention to detail and the ability to deliver high-quality work under tight deadlines while managing multiple tasks
• Self-motivated and able to work independently, as well as collaboratively in a team environment
• Must be able to work in small and confined spaces for extended periods of time.
• Capable of working extended hours, including evenings, weekends, and holidays as necessary.
• Must be able to interact with all types of individuals, be mentally alert, detail-oriented, and with good reasoning skills.
• Experience with MRI Software is an asset
• Ability to manage and guide a team, promoting efficiency and operational excellence
• Position may involve sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying, and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
• Must have finger dexterity for typing/using a keyboard.
• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employees must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed.
• 2+ years of experience in a related field, preferably in property management, maintenance, or construction
• Familiarity with fair housing regulations and local real estate laws is a plus
• Must be able to work in the office as regularly scheduled.
• Strong organizational and communication skills, with the ability to interact effectively with diverse stakeholders

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance