Call Center Representative - Leaf Home Bath

Overview

Schedule in‑home sales consultations via outbound calls and manage customer info.

Key Responsibilities

• crm documentation
• outbound calls
• phone intake
• data review
• schedule adherence
• customer service

Tasks

-De-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolution -Exceed customer service expectations by providing an outstanding experience to every potential customer -Overcome objections from potential customer regarding scheduling, cost, etc. to schedule sales consultation as soon as possible -Apply active listening skills through the ability to comprehend information presented and respond thoughtfully. -Promote teamwork through consistency, reliability, and group cohesiveness -May be requested to work overtime on evenings and weekends dependent on business need. -Document and update customer interaction within customer relationship management (CRM) system -Serve as initial point of contact for potential customer via phone -Initiate outbound calls to potential customer leads for sales consultations and quotes -Review information provided by customer to confirm accuracy, determine availability for in-home sales consultation -Adhere to schedules while maintaining an acceptable level of service, customer satisfaction and quality

Requirements

• financial software
• microsoft office
• high school
• detail‑oriented
• communication
• call center

What You Bring

-Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion. -Ability to communicate effectively, to recognize, understand, and manage one's own emotions as well as others, and foster positive working relationships across all levels of the organization. -Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional. -Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection. -Understand and broad knowledge of financial software -High School Diploma or equivalent. -Strong mathematical skills -Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access). -Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). -Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. -Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a -Previous experience in a dynamic call center or customer service role -Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer's needs at the forefront of every interaction. -Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball'.

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Benefits

-Indoor work in a climate-controlled environment. -No travel required. -Normal Office Environment

About Leaf Home

-offering industry-leading products -With a focus on gutter protection, windows, and energy-efficient solutions, serves homeowners across the U.S. -specializes in creating products that enhance homes and protect them from weather-related damage -Typical projects involve installing seamless gutters, leaf guards, and energy-efficient windows, with an emphasis on long-lasting solutions -has expanded rapidly, growing from a small startup to a nationally recognized name in the home improvement industry -committed to making homeownership easier by providing innovative solutions backed by excellent customer service

Sector Specialisms

Visa Sponsorship

-must be legally authorized to work in the united states without sponsorship.