Customer Care Trainee/Coordinator

Overview

Assist with daily coordination and admin of customer care, handling communication and record-keeping.

Key Responsibilities

• remedial tracking
• customer database
• clixifix update
• maintenance coordination
• complaint escalation
• compliance monitoring

Tasks

Reporting to the Head of Customer Care, you will be responsible in assisting the team with the day-to-day coordination and administration of all Customer Care within the business, ensuring that all communication with our customers is documented and effectively communicated to the wider team. -Ensure all remedial works are tracked and monitored to ensure they are executed to the required standards within the agreed timescales. -Review and record all communication with customers on the Denbury Homes database. -Ensure improvement of customer satisfaction ratings -Provide feedback to the Construction/Operations team -Acknowledging and escalating complaints in line with the company policy. -Answer all phone calls, emails, and any other enquiries; and provide detailed reports to the relevant persons within the organisation. -Coordinate maintenance operatives, suppliers and subcontractors. -Update Clixifix system in a timely and efficient manner to ensure the Head of Customer Care has up to date records on a frequent basis and that KPI’s are met. -Work alongside others and take instruction to learn the company processes, develop construction knowledge, including the New Homes Quality Code, Builders warranty and the NHBC standards -Liaise with Site Managers, Contracts Managers and Contractors prior to arranging any meetings with customers for the Head of Customer Care. -Ensure the Customer Care department is compliant with all the companies’ policies and procedures

Requirements

• housebuilding
• it
• communication
• self-motivated
• strategic
• independent

What You Bring

-Knowledge of the housebuilding industry is desirable. This role is suitable for individuals looking to progress within the industry. -IT competent -Excellent communication skills -Self-motivated individual who can evaluate and analyse information in a logical manner. -Able to think strategically and learn to coordinate complicated work programmes. -Good verbal and written communication skills -Able to work independently, ensuring our aftersales service is impartial.

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Benefits

- 25 days holiday per annum (plus bank holidays) plus holiday purchase scheme. - Competitive salary - Corporate gym scheme (optional) - Private Medical insurance - Cycle to work scheme This is an excellent opportunity to join an ambitious team and work for a business looking to grow and expand in the short, mid, and long term. - Pension and health care options

About denbury homes

Nope

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