Housing Officer

Overview

Part‑time Housing Officer managing moves and services for military families across a mobile patch.

Key Responsibilities

• garage management
• stakeholder liaison
• complaint resolution
• move coordination
• appointment scheduling
• safety oversight

Tasks

-Participate and support events and a range of activities to engage with service personnel and their representatives including planning, organising, and attending one off and routine service family housing surgeries and stakeholder meetings -Ensure garage voids are minimal and garages are managed/maintained efficiently and effectively along with accurate record keeping -Work in partnership with RAMS (responsible for void preparation works) to achieve the contractual move in standards ensuring families receive high quality homes and a welcoming/helpful service -Lead and assist in the investigation and resolution of complaints and occupancy breaches to a successful conclusion – drafting responses and reports as required -Ensure contractual occupancy move out standards are met, and recharges applied and allocated to service families using an evidence-based approach and high levels of diplomacy -Liaise, engage, and work in partnership with a range of internal and external stakeholders including planning and coordinating patch / location walkabouts with stakeholders -Liaise with and work in partnership with local agencies, charities, support providers, military liaison officers, service hubs and statutory authorities to deliver joined up support and services to families -Contribute to and or lead on ensuring families and the places that they live receive a comprehensive and holistic patch service by raising, reporting, and monitoring to a successful conclusion any health and safety concerns, issues which impact on service families lived experience in their homes and or the areas they live in. -Support large scale and sometimes short notice moves which may require regional and national travel with overnight stays – includes covering other Housing Officer’s planned and unplanned short notice absence -In liaison with regional colleagues and managers, proactively plan, monitor, and manage routine appointments ensuring that any short notice changes are communicated immediately to relevant internal and external stakeholders -According to contractual requirements provide services to families as part of the occupancy cycle such as planning for, attending, and administering pre move out, move out, pre move in, move in and 14-day observation (settling in) visit appointments while working collaboratively with industry partners to meet the required standards

Requirements

• independent
• driving licence
• travel
• security clearance
• housing management
• customer service

What You Bring

-Ability to work independently across a mobile patch -Full driving licence -Occasional national (overnight stays) but frequent regional/patch travel -Must be eligible for relevant security and clearance checks -Preferred 2 years working in public or private sector housing management or a customer service focussed operational environment. Applications from ex service personnel welcome.

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Benefits

-Employee Assistance Programme -Sick Pay Schemes -Cycle to Work Scheme -Season Ticket Loans -Maternity/paternity packages -Life Assurance -Additional Annual Leave -Retail Discounts -Flexible Working Arrangements -Childcare Assistance -Enhanced Pension Scheme -Private Medical Insurance -Personal Development Plans

About Pinnacle Group Limited

-Projects range from award-winning large-scale regeneration in south London to integrated campus services for universities. -Specialisms include mixed-tenure housing management, facilities management in education and community spaces, and workplace services. -It stands out for vertically integrated delivery—from front-line caretaking and cleaning to technology-driven neighbourhood stewardship. -Backed by investment arms like Pinnacle Spaces and Armadillo Analytics, it innovates in affordable homes and built-environment insights.

Sector Specialisms

Security Clearance

-eligibility for relevant security and clearance checks required.