Service Planner
Finning
Provides equipment, parts, and services for heavy industries, including construction and mining.
Manage repair scope, quoting, and coordination for service projects.
9 days ago ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Red Deer, Alberta, Canada
Field
Company Size
16,000 Employees
Service Specialisms
Product support services
Fluid analysis
Customer training
Response, repair & rebuild
Financing
Rentals
Warranty (Equipment Protection Plans)
Service Information System
Sector Specialisms
Construction
Mining
Petroleum
Electric Power Generation
Education Infrastructure
Role
Description
scope management
quote development
work breakdown
timeline monitoring
financial tracking
warranty assessment
- Collaborate across Finning’s regional network for component movement and scope validation.
- Prepare and manage repair scopes and quotes.
- Participate in pre/mid/post job meetings with service teams.
- Monitor timelines, deliverables, and financial performance of service jobs.
- Manage intake, scope development, quoting, and communication throughout the repair lifecycle.
- Collaborate with service supervisors and technicians to ensure scope alignment and track progress.
- Complete documentation for service requests and work order transitions.
- Assess technical justification for warranty and goodwill claims, and align with account teams on commercial considerations.
- Develop accurate estimates and quotes based on machine history, warranty status, and customer requirements.
- Work closely with Product Support, Equipment Sales, and Administrative teams to ensure seamless service delivery.
- Identify lessons learned and improvement opportunities, applying project management best practices.
- Track and communicate the financial health of ongoing service jobs, ensuring transparency and solution-oriented updates.
- Create detailed work breakdown structures, define tasks and resource needs, and manage timelines and deliverables.
Requirements
microsoft office
salesforce
2+ years
customer management
mechanical aptitude
pmp
- Proficiency in Microsoft Office, Salesforce, and relevant software platforms.
- 2+ years of experience in technical service, parts, warranty, or repair (CAT engines preferred).
- Strong customer relationship management skills and ability to manage complex interactions.
- Mechanical aptitude and knowledge of Finning/CAT product lines and repair processes.
- Project management experience; PMP or Blue Seal certification is an asset.
- Financial acumen for estimating accuracy and job profitability.
Benefits
- Monday–Friday, 5x2 schedule.
- A competitive wage and comprehensive benefits package.
- Career progression and professional development opportunities.
- Opportunities to apply project management and technical expertise in a dynamic environment.
- A collaborative team culture with strong leadership support.
- Permanent, full-time role.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
- has a rich history rooted in providing essential equipment and services to industries like construction, mining, and energy.
- operates in key global markets including Canada, South America, and the UK.
- specializes in providing solutions for heavy industries, delivering construction, mining, and energy services across vast sectors.
- plays a crucial role in powering large-scale infrastructure projects and driving resource development.
- offers parts, maintenance, and innovative technological solutions to clients worldwide.
- has supported some of the largest and most ambitious projects globally.
- has made significant strides in advancing digital technologies and remote monitoring solutions to enhance equipment performance and customer satisfaction.
Culture + Values
- Safety First: Ensuring a safe and healthy work environment for all employees.
- Integrity: We act with integrity, doing the right thing even when no one is watching.
- Customer Success: We aim to create long-term value for our customers and build lasting relationships.
- Excellence: We strive for excellence in everything we do and continuously improve.
- Innovation: We embrace innovation to stay ahead in the industry and improve the services we offer.
- Teamwork: We work together across borders to achieve common goals and respect each other’s contributions.
Environment + Sustainability
2050
Net Zero Emissions Target
Achieving net-zero emissions by this year.
- Reduction of greenhouse gas emissions, energy use, and waste generation.
- Enhancing energy efficiency and sustainability practices across operations.
- Commitment to carbon neutrality across operations through energy reduction and carbon offsetting initiatives.
- Innovative technologies such as electric machines and sustainable fuel options are being adopted to lower environmental impact.
Inclusion & Diversity
- Striving to achieve a balanced workforce with a focus on increasing female representation in leadership roles.
- Ongoing efforts from leadership to improve gender diversity and inclusion.
- Programs to ensure an inclusive environment where everyone has equal opportunities to thrive.
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