Customer Support - Various shifts available - National Accounts Dept!

Overview

Assist customers via phone, schedule service, promote products, and enter ticket details.

Key Responsibilities

• customer service
• ticket entry
• product promotion
• call triage
• info gathering
• professional representation

Tasks

-Maintain and promote a positive attitude toward customers regardless of the circumstances -Represent the company in a professional manner with good customer service and verbal communication skills -Enter detailed information in the service ticket that allows the dispatcher to match the best qualified technician to the customer's need -Promote all products and services -Triage incoming calls from customers that require service/sales. Work with the customer to understand their need and schedule the appropriate service. -Gather information from the customer to ensure accuracy for our technicians.

Requirements

• customer service
• communication
• fast-paced
• high school
• independent
• microsoft office

What You Bring

-Two (2) years of customer service experience, or administrative work preferred -Excellent verbal and written communication skills -Must be able to work in a fast-paced environment, with the ability to re-prioritize tasks -High school diploma or GED required -Must be able to work independently with little supervision -Must be proficient with technical applications, including Microsoft Office Suites

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Benefits

-Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year! -401k retirement plan: Including an employer match! -Competitive compensation: Including annual performance evaluations! -Company paid: Life insurance, short-term disability, & long-term disability -Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day -Floating Holidays: Up to 2 floating holidays per year -Medical, dental, and vision options: Available on the 1st day of the month following your start date!

About Dh Pace Company, Inc.

-Specializes in installation, repair, and maintenance for commercial, residential, and industrial properties. -Offers a wide range of products, including doors, automated systems, and security solutions. -Plays a crucial role in the built environment, supporting new construction projects and ongoing maintenance. -Provides responsive service through a team of skilled technicians nationwide with a robust network of offices and partnerships.

Sector Specialisms

Security Clearance

-successful completion of references, employment verifications, background check, and drug screen required before hire.