Assistant Community Association Manager

Overview

Provide admin support to Community Managers and serve as liaison to homeowners.

Key Responsibilities

• c3 updates
• document prep
• mail management
• key issuance
• report updates
• stakeholder liaison

Tasks

-Assist in preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents. -Partner with multiple stakeholders, for example community managers, vendors, peers, clients. -Prepare newsletters, flyers, and other various documents to inform homeowners of maintenance service or projects, activities, meetings, etc. -Assist Community Manager with requests for proposals, repair quotes, insurance notifications. -Assist homeowners with Associa corporate programs (website, portals, etc.) including client enrollment. -Assist Community Manager with update of property fact sheets in C3. -Assist Community Manager in monitoring client delinquency rates and collections process for account portfolio. -Assist Community Manager in preparing homeowner CC&R violation letter and communicate results of hearings to homeowners within the time frames set by state statues or governing documents as needed. -Process and distribute incoming and outgoing mail for the office and Associations. -Update homeowner and association information in C3 and shared files. -Assist in preparing agendas, update management reports, and compile documents and copies for Board meeting packages. -Assist Community Manager with ARB (Architectural Review Board) application processing and perform on-site community inspections as necessary. -Assist with issuing of key fobs, pool passes and processing access keys. -Update and file association documents for Community Managers. Arrange for delivery and pick up of documents from storage when necessary. -Process print jobs, scanning and faxing as general office support when needed.

Requirements

• microsoft office
• associates degree
• high school
• customer service
• community management
• conflict resolution

What You Bring

-Must be able to communicate effectively and professionally on phone, email, and in-person. -Professional customer service skills -Knowledge of company policies, procedures, and forms. -Associates Degree strongly preferred -At least one year of Community Association Management or relevant experience is preferred -Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level. -High School Diploma or GED Required -At least one year of Customer Service experience is required -Must be able to interpret verbal and/or written instructions at a proficient level. -Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners -Ability to keep workspaces organized and maintained. Alerts Office Manager of low supplies and assists in supply stocking and distribution. -Knowledge of conflict resolution techniques at a proficient level -Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities. -Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level -Frequent social interaction -Must be able to prioritize, manage time, and meet deadlines. -Must be able to operate general office equipment (copier, fax, phone systems, etc.). -Knowledge of communities, property, real estate and homeowners’ associations -Must be able to work effectively with others in person and in group setting -Experience with a high call volume is preferred -Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team.

People Also Searched For

Benefits

-Typical office environment

About Associa

-It emerged as a pioneer in comprehensive community management. -It oversees operations for homeowners associations, condos, master-planned communities, and mixed-use developments. -Its financial backbone supports large-scale budgeting, accounting, insurance, and administrative services. -Routine projects include maintenance coordination, property restoration, lifestyle programming, and financial oversight. -They’ve built a proprietary training platform, Associa University, to upskill staff and maintain service excellence. -Unusually, they've integrated social sponsorships—like youth-sports grants—to enhance neighborhood engagement.

Sector Specialisms