IT Support Engineer - Emirati Talent

Overview

Support Mac/PC, communications, asset licensing, and IT operations for GCC offices.

Key Responsibilities

• asset management
• software deployment
• it support
• license compliance
• video conferencing
• patch management

Tasks

We are looking for an IT Support Engineer who will be responsible for communications (mobiles, landlines), wireless, video conferencing, and licenses. Managing the BAU (business as usual) daily activities on both PCs & Mac machines. Manage the Assets/inventory/Licensing in conjunction with the Service Desk Lead. Level II supports the Engineer for the Helpdesk on Infrastructure issues. Reporting to the Service Desk lead. -Limit overheads associated with managing and supporting software by streamlining and/or automating IT processes such as inventory tracking, software deployment, issue tracking, and patch management. -Act as a junior business support partner for the GCC region, providing responsive IT assistance to regional teams and ensuring smooth day-to-day operations across offices. -Plan, monitor, and record software license and/or hardware assets to ensure compliance with supplier contracts in conjunction with the Procurement Manager. -Maintain policies and procedures surrounding the acquisition, documentation, deployment, usage, and retirement of software. -Providing the first point of contact for support and maintenance of Mac & PC equipment and developing procedures to ensure the whole team has the skills to support the Macs. -Maintain accurate documentation and control of all IT assets by ensuring proper tagging of physical assets. -Implement the IT Asset Disposition process, ensuring proper disposal or continuity of the IT assets. -Ensure there are no unauthorized assets such as unlicensed copies of software. -Monitor IT asset costs and maintain required financial records, using appropriate tools, for recharging IT assets, compliance, and for audit purposes. -Ensure compliance with information security policies and other applicable desktop/server/mobile standards.

Requirements

• mcse
• bachelor's
• itil
• 3-5 years

What You Bring

-MCSE Certification is preferred -Bachelor's degree or equivalent in Computer Science/ IT/ Systems/ Engineering and/or Diploma in any related discipline. -3-5 years job related experience. -ITIL Certification.

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About Seddiqi Holding

-Founded with a vision to create long-lasting value across multiple sectors, the company has diversified its portfolio into luxury goods, retail, automotive, hospitality, and real estate. -With decades of market presence, it has become a cornerstone of the UAE's business landscape, building strong partnerships with global brands and reshaping consumer experiences. -The company’s investments span multiple industries, enabling it to capitalize on opportunities from high-end luxury to hospitality and commercial real estate. -Notable projects include the establishment of exclusive retail outlets, iconic luxury automotive showrooms, and premier hospitality destinations. -It has expanded its reach internationally, establishing a global footprint with a keen focus on operational excellence and customer satisfaction.

Sector Specialisms