Community Manager - Student Housing

Overview

Oversee student housing operations, budgeting, staff, resident relations, and marketing.

Key Responsibilities

• budget management
• leasing approval
• resident retention
• maintenance supervision
• data entry
• marketing plan

Tasks

-Work with Human Resources regarding associate welfare, benefits, and any required disciplinary action of subordinates -Prepare and implement a business-marketing plan for the property each year including marketing occupancy goals -Perform subordinate associates’ performance evaluations -Respond to after hours or emergency calls as necessary -Collect specified rents, delinquent rents, and file evictions as necessary -Organize & implement a successful plan for community Move-In and Move-Outs both throughout the year and during the main summer turnover of lease contracts -Perform Assistant Manager, Account Manager, and Leasing Consultant job as needed -Approve all leasing activity and ensure Leasing Consultants and Assistant Community Manager are completing required documents correctly -Prepare and monitor operating budget and report on status of property such as variance and occupancy reports on a monthly basis -Assist with eviction of residents in compliance with court order and directions from Lawyer -Conduct regular training and weekly meetings for all staff members -Direct deposit accounting functions including invoicing residents and submitting requests for refund checks -Work to maintain integrity of community and its employees by monitoring all output; community events, communication to residents/guarantors, social media, and overall community appearance -Responsible for maintaining budgeted occupancy levels at budgeted rental rates -Responsible for achieving the highest possible NOI through effective cost control and maximizing revenue -Create a positive environment for the staff and promotes a quality living experience for the residents -Provide recommendations for capital improvements and manage completion of work with approvals given by Company -Attend to resident issues, including roommate/neighbor disputes, renewal terms, maintenance repairs, etc -Understand, comply with, and enforce the Company Safety Policies & Fair Housing Laws -Arrange for and approve purchasing of supplies, services, and goods for use on property. Work with Regional Manager and Regional Maintenance Supervisor on specifications and contracts for major repairs -Develop and implement resident retention, marketing, and advertising programs -Maintain market knowledge and relationships with competitors. Complete market survey monthly -Arrange for alterations, maintenance upkeep, and/or reconditioning of property as needed and approved by Regional Manager -Responsible for the hiring, training, and retention of leasing consultants, maintenance, groundkeeper personnel, onsite management personnel, and security if required -Supervise maintenance of buildings and grounds to ensure community is kept up to highest standard -Delegate Entrata data entry to staff for completion of traffic leads, follow up, work orders, leasing applications, and resident data. Ensure the integrity of the data

Requirements

• bachelor's degree
• microsoft excel
• entrata
• customer service
• time management
• negotiation

What You Bring

-Ability to solve practical problems and deal with a variety of frequently conflicting priorities and distractions while keeping the community running smoothly. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to deal with residents in an empathetic, professional manner. A good understanding of customer service concepts and applicability will be necessary in this role -Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience; or equivalent combination of education and experience -Able to work overtime as job requires -Have an open mind -Able to work weekends when needed -High degree of professionalism and demeanor -Good communication skills -Good listening skills -Negotiation skills -Composure/ability to function in time of crisis or emergency situations -Excellent customer service skills -Computer literate -Detail oriented -Time management skills -Able to interact well with others -Ability to read, analyze, and interpret general business periodicals, professional journals, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public -Able to accept constructive criticism -Even tempered -Able to follow directions from a supervisor -Able to understand and follow posted work rules and procedures -Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, rent per square foot and other basic algebraic functions. Ability to read and understand operating statements and budgets -Able to maintain confidentiality -Able to lead and manage others -Knowledgeable in Microsoft Word/Excel/Entrata

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About University Partners

-Using a data-driven thematic acquisition strategy, it identifies markets and assets with upside others often overlook. -It operates as a vertically-integrated platform, combining acquisition, development, and management under one roof. -Their financial strength and capital partnerships enable swift deployment and outsized returns in the student housing sector. -Typical projects span ground-up developments and lease-ups to repositioned communities near major universities. -Specialists on the team oversee everything from asset selection and underwriting to lease-up supervision and community operations. -A standout: they offer in-house training across all levels, maintaining consistency and quality across every property. -Despite being lean in headcount, their entrepreneurial culture and strong track record fuel rapid growth and innovation.

Sector Specialisms