Managed Maintenance Lead Customer Service Representative

Overview

Coordinate gas station service orders, dispatch techs, and ensure timely resolution.

Key Responsibilities

• delay assessment
• dispatch coordination
• queue management
• parts coordination
• work orders
• documentation

Tasks

-Assess any potential delays caused by branch workload and/or technician availability. -Work closely with dispatchers and/or service managers at the JF branch or subcontractor that has been assigned the service work order. -Assist the Managed Maintenance Support Specialists in managing DDR and Hotlist queues to ensure prompt attention and resolution. -Help minimize service delays by coordinating expedited parts with supply chain contacts and supporting techs in locating needed materials. -Create work orders to support in rapid first visit site restoration or timely revisit resolution. -Accept and respond to customer concerns related to work order completion and quality of workmanship. Assure customer recall service requests are assigned to subcontractors or JF technicians for work order completion. -Communicate SLA deviations to customer and site when required. -Support the Supervisor with escalations, task delegation, workflow monitoring, and other daily team duties. -Develop strong and productive working relationships with subcontractors, management, and dispatchers. -Learn and stay current with the National Account Gas Station's standard operating procedures. -Assist in work order completion by verifying and documenting subcontractor arrival, departure, and work performed.

Requirements

• ms excel
• outlook
• high school
• customer service
• conflict resolution
• time management

What You Bring

-Conflict resolution and conflict management experience -Highly organized; Excellent time management skills and ability to multitask -Ability to type 35 wpm with a high level of accuracy -Familiarity with knowledge of MS Excel, Outlook, Teams -High School Diploma or GED required -Customer service, call center or dispatch experience preferred -Team player; demonstrated ability to work assertively and collaboratively in a high-performing, fast paced team environment. -Must be able to meet companys employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company -Excellent communication skills and interpersonal abilities, including negotiation skills -Physical Requirements: include occasional lifting/carrying of 10 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment. Prolonged periods sitting at a desk and working on a computer.

People Also Searched For

Benefits

-401(k) with company match -Paid time off -Competitive pay -Life insurance-company provided -Uniforms provided for field personnel -Paid holidays -Bonus program eligibility -Paid training for field personnel -Health benefits (eligible 1st of the month following 30 days) including Medical, Vision, Dental, Disability

About Jf Petroleum Group

-Grew from a regional fuel equipment distributor into a coast-to-coast infrastructure powerhouse. -Supporting projects from initial design to full site commissioning. -Serves retail fuel stations, government fleets, and emergency power clients. -Specializes in petroleum construction, equipment distribution, 24/7 service & repair, plus electrical contracting and environmental compliance. -Offers EV charging solutions and technical training alongside traditional fuel handling systems—blending legacy expertise with modern tech. -Partners with leading manufacturers like Gilbarco, OPW, Franklin Electric, and VeriFone to offer high-quality turnkey installations. -Handles unusual assignments such as full-site fuel system conversions under tight deadlines, even coordinating emergency disaster response.

Sector Specialisms

Security Clearance

-must pass a drug screen, criminal background check, and motor vehicle record (mvr) if driving.