Regional Scheduler, Southeast

Description

• Coordinate with Field Managers and Technicians to ensure proper job assignment and readiness.
• Maintain accurate records of scheduled jobs and updates within cloud-based platforms.
• Collaborate with Parts Managers to track part ETAs and schedule jobs accordingly to minimize downtime and align billables with incurred costs.
• Monitor regional work order pipelines and prioritize scheduling based on due dates, technician availability, and skill requirements.
• Follow divisional and regional guidance on utilization rates and ensure targets are consistently met.
• Arrange site access and escort requirements, ensuring technicians can enter sites without delay.
• Communicate regularly with Service Delivery Coordinators to keep them informed on scheduling status, especially for enterprise and national accounts.

Requirements

• Detail-oriented with a proactive mindset and ability to work independently
• Excellent time management, multitasking, and problem-solving skills
• Minimum 2 years of experience in service scheduling or field operations
• Effective communicator with ability to coordinate across cross-functional teams
• This is an onsite position. Candidates must report to the Lake Mary, Florida office daily and reside in the Lake Mary, Florida area.
• Experience with cloud-based scheduling platforms (e.g., NetSuite, Salesforce)
• Strong understanding of technician utilization, job costing, and service delivery timelines
• Proficiency in Microsoft 365 (Excel, Outlook, Teams, etc.)
• Familiarity with parts logistics and ETA coordination is a plus

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance