IT Support Engineer I

Overview

Provides first-level IT support for end‑users, handling hardware, software, and network issues.

Key Responsibilities

• phone support
• problem resolution
• system configuration
• broadband troubleshooting
• training
• documentation

Tasks

-Provides phone support to all divisions with computer applications and hardware issues including Pivotal, Microsoft Office and JD Edwards applications. -Identifies, researches, and resolves technical problems. Documents, tracks, and monitors the problem to ensure a timely resolution. -Conducts new employee classes covering basic PC functions, Outlook and CFT training. Creates documentation for new computer builds. -Configures computer systems for all end-users. Handles installation and troubleshooting for model broadband connection issues.

Requirements

• microsoft office
• windows
• problem solving
• communication
• multi‑tasking
• customer service

What You Bring

-Knowledge of general computer applications including Microsoft Office and Windows. -Ability to quickly identify and resolve problems/issues. -Excellent verbal and written communication skills. -Ability to handle multiple tasks simultaneously. -Rotating shift. -Detail oriented with excellent customer service skills.

People Also Searched For

Benefits

-Weekend work required.

About M/I Homes, Inc.

-Offers a variety of single-family homes, townhomes, and condominiums tailored to different lifestyles. -Emphasizes quality craftsmanship and energy-efficient designs in all projects. -Recognized for a personalized approach to homebuilding, assisting buyers in creating their ideal homes. -Known for building strong communities and fostering lasting relationships over four decades. -Financially stable, continuously expanding into both established and emerging markets. -Balances innovation with tradition, with a strong commitment to excellence.

Sector Specialisms