Communications Co-ordinator - Cladding

Overview

Support cladding remediation by handling resident inquiries and drafting communications.

Key Responsibilities

• communications tracking
• response drafting
• stakeholder updates
• report production
• inbox management
• team liaison

Tasks

-To support presentations, newsletters, and updates for distribution to residents and stakeholders, ensuring they are kept fully informed of remediation progress. -To support with managing incoming MP enquiries and liaise with TW Group Comms and external agencies to draft suitable responses in a timely manner, within the context of group strategy -Ensure all enquiries and responses are accurately recorded within the communications tracker. -Assist in drafting proactive written communications for affected buildings at key milestones, as required. -Maintain accurate records within the communications function and ensure copies and approvals of responses are stored within project files. -To proactively liaise with the wider Cladding Remediation Team, particularly the Technical & production Managers, to ensure accurate and consistent messaging. -Engage with external/internal PR agencies regarding high-profile or contentious communications where required. -Produce reports to identify trends and contribute to continuous improvement within the communications function -Provide written responses to enquiries from residents and stakeholders of affected Taylor Wimpey Cladding Remediation Contract. -Proactively liaise with appropriate team members to provide answers to enquiries and ensure follow up responses are provided promptly. -Cover the Cladding inbox during periods of absence or increased demand. -Deputise for the Communications Manager when required. -Ensure all communications are clear, accurate, professional, and reflect Taylor Wimpey’s corporate values. -Manage, investigate, and respond to incoming communications received via the dedicated Cladding Team inbox. -Support with incoming MP enquiries, liaising with Taylor Wimpey Group Communications and external agencies to draft timely responses. -Provide support to internal cladding projects as needed. -Ensure all responses reflect the company’s position and values, maintaining a high standard of customer focus.

Requirements

• degree
• microsoft
• communication
• time management
• detail
• stakeholder

What You Bring

-A calm and personable manner, with the ability to handle sensitive or challenging situations professionally. -Time manangement skills - ability to work to deadlines -A professional qualification or degree (preferred), although experienced communicators without formal qualifications will also be considered. -Have a calm, clear, and professional approach to communications. -Confidence in liaising with internal teams to ensure accurate and timely messaging. -A calm and empathetic manner when dealing with emotive subjects -Excellent Communication Skills, written and verbal -Attention to detail -Experience in dealing with political stakeholders -Experience in drafting written communications, ideally within a communications or customer service role. -Strong investigative skills and the ability to respond appropriately to complex enquiries. -Experience in Microsoft packages -Experience in complaint management and case resolution

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About Taylor Wimpey Plc

-Specializes in creating new communities, developing residential and mixed-use projects across the country. -A diverse portfolio includes affordable housing, family homes, and premium developments tailored to various customer needs. -Works with local authorities and communities to design homes that blend seamlessly into their surroundings. -Focuses on sustainable development, emphasizing energy-efficient homes. -Known for delivering homes on time, providing quality and reliability in construction. -Known for excellent customer service, ensuring homes meet the highest standards. -Plays a significant role in the housing sector, influencing the growth and development of the UK property market.

Sector Specialisms