Guest Ambassador - Part Time (Seasonal)

Overview

Provide customer service, assist shoppers, and support events at Midtown mall.

Key Responsibilities

• customer assistance
• operational reporting
• event support
• retail liaison
• social media
• gift cards

Tasks

-Identify when a shopper may need assistance and assist wherever possible -Regularly visit high traffic areas and identify operational deficiencies in cleaning, maintenance, hazards or other concerns, and report accordingly -Support the marketing team by contributing ideas and content for the social media channels, e-newsletters and blogs -Report on frequent questions and make recommendations for future initiatives -Provide assistance throughout the Shopping Centre as required to customers, tenants and our operations team to ensure an enjoyable shopping experience -Assist shoppers in purchasing gift cards, through a variety of methods including on-line and kiosk -Assist with various on-site promotions and events -Act as a liaison with retailers and office tower tenants through regular visits and communication -Provide premium customer service by providing information, directions, support, and services to the shopping and travelling public -Tour Midtown with the purpose of actively looking to assist shoppers wherever possible, and to observe and report operational issues to key stakeholders -Respond to all inquiries with professionalism and knowledgeable information

Requirements

• customer service
• grade 12
• teamwork
• fast‑paced
• multilingual
• availability

What You Bring

-Excellent customer service skills with a drive to go above and beyond, (one year experience in Customer Service an asset) -Minimum grade 12 Diploma or equivalent -Demonstrate exceptional customer service to all shoppers and tenants by being knowledgeable about the property and its offerings -Ability to work in a “team” environment -Must be able to work in a fast-paced environment, with multiple hours spent standing or walking. -Must be enthusiastic and outgoing while maintaining a high level of professionalism -Must be friendly, approachable, proactive and solution focused -Open availability to work evenings, weekends and holidays, as required -Strong communication skills, multilingual skills a plus -Be knowledgeable about which retailers and brands are available at Midtown, as well as any special events and sales to best assist Midtown shoppers

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Benefits

-Uniform – A uniform will be provided that the employee is responsible for and must be worn during all shifts

About Cushman & Wakefield

-With operations across ~400 offices in 60+ countries, it bridges global scale with deep local market insight. -Typical projects range from agency leasing and capital-markets advisory to project development and integrated facilities management. -The firm specializes across sectors including data centers, industrial/logistics, life sciences, retail, government, and healthcare. -A standout fact: it advises marquee assets like ports, rail hubs, and sports venues.

Sector Specialisms