Senior Front Desk

Overview

Manages front desk operations, resident services, and supervises staff for HOA

Key Responsibilities

• package management
• database updates
• schedule management
• resident orientation
• compliance tracking
• notice mailing

Tasks

-Communicate and coordinate with outside vendors and contractors. -Assist with special projects, administrative initiatives, and event support as assigned. -Train, guide, and support front desk employees in daily tasks, communication standards, and office procedures. -Support rule enforcement and compliance tracking under the direction of the General Manager. -Manage front desk staff schedules and shift coverage as needed to maintain smooth front desk operations. -Organize and maintain the package room on a weekly basis, ensuring all deliveries are properly logged, labeled, and stored in an orderly manner for efficient resident pickup. -Ensure front desk team members adhere to company policies, confidentiality requirements, and professional standards. -Draft correspondence and responses to resident inquiries as assigned, ensuring timely follow-up and documentation. -Serve as the primary Receptionist, providing information and guidance to residents, owners, and the public regarding Association policies and procedures. -Manage front desk staffs schedules and shift coverage as needed to maintain smooth front desk operations. -Cover the front desk during assigned shifts, managing daily operations such as accepting and processing packages, keys, and deliveries. -Maintain and update the Association’s homeowner and resident database via BuildingLink. -Assist in developing and maintaining front desk procedures to ensure efficient office operations. Maintain a clean and organized front desk area and ensure adequate office supplies are available. -Monitor performance, provide feedback, and assist the AGM with scheduling and evaluations. -Oversee front desk staff, ensuring proper coverage and consistent delivery of high-quality customer service. -Assist AGM with mailing notices to homeowners regarding annual meetings, rule updates, and other required communications. -Coordinate and Conduct resident orientations and prepare welcome folders in AGM’s absence. -Assist management in obtaining bids and estimates from service providers. -Coordinate maintenance and service needs for office equipment (e.g., copier, computers, postage machine). -Prepare and distribute violation letters and other homeowner notices in AGM’s absence.

Requirements

• microsoft office
• powerpoint
• mas 90
• high school
• customer service
• problem solving

What You Bring

-Proficient in Microsoft Office and comfortable using property management or database systems. -High school diploma or equivalent required; college coursework in business, hospitality, or related field preferred. -Demonstrated ability to handle confidential information, multitask, and deliver excellent customer service in a professional setting. -Strong communication, organization, and problem-solving skills. -MAS 90 Internet Access Power Point -2+ years of front desk, administrative, or customer service experience; HOA or hospitality background a plus. -Prior supervisory or lead experience preferred. -Outlook MS Word Excel Adobe Acrobat Other

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About Seabreeze Management Company, Inc.

-Grows steadily across California, Nevada, and Washington. -Manages homeowner associations, mixed-use developments, and commercial common-interest properties. -Offers financial oversight, community operations, and strategic guidance for residential and commercial properties. -Led by a leadership team with deep expertise in engineering, real estate, and HOA administration. -An AAMC-certified full-service property management firm backed by over three decades of experience.

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