Guest Experience Associate

Overview

Deliver exceptional guest service and support daily for Placemakr residents and visitors.

Key Responsibilities

• payment collection
• guest communication
• check‑in process
• system utilization
• shift handover
• safety compliance

Tasks

-Offer support to team members in need and support the de-escalation of situations when required. -Collect payment method consistently at check-in, following established protocols. -Respond to written guest communication in a timely and effective manner through various channels, including text, email, HubSpot and AirBnB. -Complete thorough and effective shift handovers at the conclusion of each shift -Communicate effectively with internal and external customers (i.e. guests, team members and vendors) -Maintain a safe, secure and compliant environment for team members and guests -Ensure guests are consistently checked into their assigned rooms in accordance with Placemakr standards. -Utilize maintenance, housekeeping, check-in, and other systems accurately -Foster a "one team" mentality by collaborating effectively with fellow property team members -Respond promptly and effectively to off-site, cross-functional Placemakr team members via Teams, email, or other communication method. -Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider.

Requirements

• pos
• crm
• customer service
• communication
• collaboration
• 1+ year

What You Bring

-Previous experience communicating effectively with internal and external customers, both verbally and in writing. -Demonstrated ability to learn and utilize systems or technology (previous experience using a POS, CRM or customer communication system a plus!) -Guest Experience Associates will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Guest Experience Associates and an exceptional guest experience. -You have a can-do attitude and the ability to work effectively in a collaborative environment -1+ year of previous experience delivering excellent customer service in environments such as hospitality, retail, multi-family or food & beverage.

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About Placemakr

-Reimagines urban living, providing flexible, tech-driven spaces for travelers and residents alike. -Focuses on comfort and convenience, offering an innovative approach to short-term and long-term stays. -Operates across key cities, providing fully furnished apartments and suites for both business and leisure visitors. -Integrates modern technology to ensure seamless check-ins, digital concierge services, and optimized living spaces. -Features a portfolio of properties with high-end finishes and adaptable spaces to suit various needs. -Committed to offering flexibility, allowing guests to easily transition between temporary stays and longer commitments. -Continues to expand its footprint, capitalizing on the growing demand for flexible and upscale accommodation options.

Sector Specialisms