Client Support Analyst

Overview

Support clients by troubleshooting issues and delivering excellent service.

Key Responsibilities

• client support
• issue resolution
• troubleshooting
• customer liaison
• professional service

Tasks

In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and issues. MRI Software will rely on you to listen to and empathize with our clients and use your troubleshooting skills and creativity to meet their needs and deliver a consistent, professional experience.

Requirements

• problem solving
• communication
• organization
• time management
• client support
• mri software

What You Bring

This person will work predominantly in an office type environment. As a Client Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyze complex issues, engage with our worldwide client base, and provide an incredible customer experience every day. Our success comes from collaborative problem solving, creative solutions and client centricity. Reading, studying focused listening, auditing, inspecting, proofreading, and evaluating required. Ability to give, receive, and analyze information and prepare written materials. Ability to communicate effectively (verbal and written); interpret policy, procedures, and data. While performing the duties of this job, the employee is regularly required to sit up to 8 or more hours a day. The employee is frequently required to see, hear and speak. The employee may be required to work at a computer work station for more than 5 hours a day. -Ability to pick up and learn new concepts -Creative and curious troubleshooter -Compassionate and confident communicator -Strong organization and time management skills

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Benefits

We understand the need to provide a flexible working environment partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 3 days in-office and 2 days remotely. -Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit -Invest in our competitive 401k plan and help set you up for your future -Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s) -Further your professional development and growth with our generous Tuition Reimbursement offerings -Enjoy the flexibility of working from anywhere in the world for two weeks out of the year -Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi’ time a year

About Mri Software

-Headquartered in Cleveland, Ohio, the company offers innovative software solutions tailored to real estate and investment management. -MRI's platform allows organizations to make smarter decisions, streamline operations, and improve tenant and investor relations. -The company serves a diverse range of industries, from residential to commercial real estate, empowering businesses to maximize value. -MRI's expertise spans property management, investment management, and financial reporting, addressing every aspect of real estate operations. -It continues to grow through acquisitions, expanding its product offerings and reinforcing its position as an industry leader. -A standout feature of MRI Software is its ability to provide flexible, customizable solutions, ensuring that every client receives a tailored experience. -With a global presence, MRI has cemented its role as a key player in transforming how real estate is managed and invested in.

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