Project Support (Binghamton, NY)

Overview

Support projects, design SharePoint sites, data analysis, and customer liaison.

Key Responsibilities

• data analysis
• sharepoint development
• client liaison
• emergency response
• site maintenance
• problem solving

Tasks

-Parse data and present in a meaningful format -Act as a liaison between the Customer, Contractors and Electricians and the Service Centers and Customer Contact Center to enhance communication and coordination for required services -Participates in emergency storm restoration efforts -Works to enhance the communication of policies and procedures to our contractors -Design and develop internal department and company SharePoint sites -Analyze department metric data -Anticipate upcoming responsibilities or needs and use initiative appropriately -Develop a working relationship with Energy Service Specialist, Customer Service Advisor Meter Department and Line Supervisor to resolve service-related issues -Interacts with internal and external customers including, but not limited to, contractors, electricians, customers, etc. regarding all aspects of the new service process, this Project Support resource is responsible for monitoring the Customer Service Guarantee -Utilize SharePoint to- -Maintain site information and update when needed -Perform and document basic data analysis functions. Perform other duties as required -Perform a wide range of analyst assignments and resolving recurring problems independently without close supervision

Requirements

• sap
• troubleshooting
• 3 years
• associate degree
• data processing
• communication

What You Bring

-Troubleshoots and resolves errors or issues with strong attention to detail -Able to Multi-Task -3 years of related experience in a customer service, customer focused construction, utility, or technical setting -Learn SAP WMS Management System -Gain knowledge of policies and procedures related to the new service process -Ability to process data -Lesser experience in combination with related Associates or Bachelor's degree will be considered -Effective written and verbal communicator -Ability to anticipate upcoming responsibilities or needs and use initiative appropriately -Attention to Detail

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Benefits

Salary Range: $40,000- $65,000 Body, mind, and wallet—LaBella's benefits support a holistic approach to your health and wellness, creating the foundation for physical, mental, and financial well-being. Our benefit offerings cover the must-haves (healthcare and retirement), the just-in-cases (insurances and employee assistance programs), and the cherry-on-tops (fitness reimbursements, year-end incentive pay, and tuition assistance). Visit our website for more details on benefits listed below. -Flexible Work Schedule -Team Building Events -401k Plan with Employer Match -Community Service Events -Paid Time Off -Tuition Reimbursement -Wellness Program -Profit Sharing -Fitness Reimbursement -Referral Bonus Program -Leadership Development Program -Short & Long Term Disability -Health/Dental Insurance

About Labella Associates

-Began as a civil engineering shop in Rochester, NY and has grown into a full‑service design professional corporation. -Expanded across North America and Europe—serving Spain, the UK, Romania, Germany, India and more—while maintaining focus on public and private sector projects. -Remains strongly connected to civil engineering projects such as water treatment plants, highways, stormwater systems, and public facilities. -Provides expertise spanning architecture, MEP, landscape architecture, wetlands ecology, structural engineering, transportation, and grant administration. -Balances technical rigor with civic impact through projects like trails, parks, athletic fields, utility systems, renewable energy, and large‑scale municipal infrastructure. -Adopts a collaborative, comprehensive approach managing planning, design, permitting, inspection, and commissioning.

Sector Specialisms