PA Services Manager

Overview

Lead PA team, drive operational excellence and change across UK legal PA function

Key Responsibilities

• external services
• recruitment
• resource optimisation
• performance reviews
• stakeholder management
• team operations

Tasks

-Oversee utilisation of external services (e.g. Morae/Document Services), ensuring quality control and timely delivery through regular liaison and feedback loops. -Lead recruitment processes for support staff, including business case development, stakeholder engagement, and interview management. -Act as a change agent, promoting new ways of working and embedding a forward-thinking mindset across the team. -Conduct performance reviews and mentoring with a focus on development, accountability, and ER best practice. -Facilitate regular team meetings, ensuring clear documentation of actions and outcomes. -Champion a culture of continuous improvement, actively seeking out and implementing changes that challenge the status quo. -Manage team operations including overtime authorisation, holiday and sickness tracking, and return-to-work interviews. -Drive resource optimisation, assessing team capacity and workflow distribution to maximise efficiency across local and national teams. -Lead and inspire the PA/TA team, ensuring high standards of performance, engagement, and professional development. -Build strong relationships with stakeholders including partners, business managers, and PA Services Managers to ensure alignment and proactive support.

Requirements

• change leadership
• administrative support
• employee relations
• communication
• resource management
• stakeholder management

What You Bring

-A track record of leading change, driving innovation, and challenging legacy processes. -Experience in administrative support and team leadership. -Proven experience in employee relations, including performance management, conflict resolution, and team development. -Excellent communication and organisational skills, with the ability to manage multiple priorities and maintain high standards under pressure. -Expertise in resource management, with a focus on identifying efficiencies and improving service delivery. -Strong stakeholder management skills, with the ability to influence and collaborate across diverse business areas.

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Benefits

-Contributory pension of up to 5%. -Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan. -Carers’ leave (up to five paid days’ leave towards caring responsibilities) -Death in service cover (4 x base salary). -Private healthcare policy -Cycle to work scheme. -25 days’ annual leave entitlement and the opportunity to purchase or roll over 5 days.

About Pinsent Masons

-Focus on innovation and client-centered solutions supporting diverse industries. -Work spans high-profile infrastructure, energy, and technology projects worldwide. -Legal expertise covers construction law to commercial contracts and dispute resolution. -Reputation for delivering complex, cross-border projects with a collaborative approach. -Notable recent projects include advising on major renewable energy projects and global infrastructure initiatives. -Deep specialization in sectors such as energy, real estate, and transport. -Growth driven by commitment to excellence and ability to adapt to new challenges in the legal landscape.

Sector Specialisms

Interview Process

-two interview stages per vacancy -first stage conducted virtually -second stage usually in‑person at the office -meet two members of the hiring team at each stage