Customer Service Rep
Oldcastle Buildingenvelope
Customer service representative handling sales inquiries and order processing at a glass facility, with opportunities for advancement and daily pay
14d ago
Junior (1-3 years)
Full Time
Denver, CO
Office Full-Time
Company Size
6,000 Employees
Service Specialisms
BIM Modeling
Proposal Drawings
Design‑Assist Participation
Sustainability Enablement
Specification Consultation
Budget Optimization
Real‑Time Estimating
Code Compliance
Sector Specialisms
Residential
Commercial
Role
What you would be doing
order management
quality review
delivery coordination
customer support
purchase inquiries
dispute resolution
- Address customer questions and concerns and refer to appropriate internal resources for resolution to achieve customer satisfaction.
- May be required to assist in opening new accounts or assist in other office areas while maintaining a friendly, customer-focused, and professional environment.
- Working cooperatively with the CSR Manager to resolve disputes and following up with customer to ensure satisfactory outcome.
- Perform a daily review of work produced to ensure a high level of accuracy. May be asked to proof team member's work.
- Respond to customer inquiries in a timely manner.
- Answer purchase inquiries regarding pricing, delivery, lead time etc.
- Support daily tasks that maintain optimal integrity of the department. Tasks may include, but are not limited to: Order entry, verification of the order information, order validation, scan sketches, communicate with production team about lead times and planning capacity, monitor order progress per customer request, coordinate delivery time and site with dispatch.
What you bring
excel
word
math skills
communication
team player
attention to detail
- Ability to read, analyze, and interpret general technical procedures.
- Minimum of one-year experience as a Customer Service Representative. Office environment preferred.
- Knowledge of basic math operations, fractions, and decimals.
- Must be willing to work overtime.
- Strong ability to follow-up, attention to detail and organization.
- Ability to effectively present information and respond to questions (oral and written) from managers, clients, customers, and the public.
- Previous experience in the Architectural Glass Industry highly preferred.
- Team player who works well with all levels in and outside of the organization.
- Able to work independently arid efficiently to meet deadlines.
- Demonstrate attention to detail, accuracy, and thoroughness to minimize losses.
- Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
- Ability to read and comprehend instructions, correspondence, and memos.
- Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume.
- This position is mostly sedentary working at a desk with a computer however you may need to put on company issued safety gear to enter the production floor.
- Ability to apply concepts of basic algebra and geometry preferred.
- Proficiency in MS Office applications, Word, Excel, E-mail.
- Skilled and accurate (45wpm) in data entry and with 10-key operation experience.
- Market competitive 401(k) match
- Life Insurance
- Paid time off
- 10 Holidays (inclusive of 2 floating holidays)
- Advancement Opportunities
- DailyPay Partners (Work Today, Get Paid Tomorrow)
- Industry-leading medical, dental, and vision benefits
- Competitive pay
- Earn $21.50 per hour
- Short-term and long-term disability coverage
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- criminal background check required
Company
Overview
- With a rich history of providing innovative building solutions, Oldcastle BuildingEnvelope has become a leader in architectural products.
- The company specializes in designing and delivering high-performance glazing systems for both residential and commercial projects.
- A trusted partner in the construction industry, Oldcastle BuildingEnvelope works on a wide range of projects, from skyscrapers to luxury homes.
- Known for their commitment to quality and cutting-edge technology, they provide systems that are both energy-efficient and aesthetically striking.
- From curtain walls to custom windows and doors, their products can be found in iconic buildings around the world.
- The company has a nationwide presence and offers services across a variety of sectors, focusing heavily on commercial and residential projects.
- Oldcastle BuildingEnvelope's influence extends beyond just building envelopes, as it is at the forefront of sustainability and energy-efficient designs.
- Safety First – We are committed to the safety of our employees, customers, and partners.
- Customer Focus – We strive to provide outstanding products and services that exceed customer expectations.
- Excellence – We aim to set the standard for quality, innovation, and performance in our industry.
- Integrity – We act with honesty, transparency, and accountability in all our interactions.
- Collaboration – We believe in the power of teamwork, working together across functions and locations to achieve success.
Net Zero by 2050
Ambitious environmental goal
The company aims to achieve net zero carbon emissions, demonstrating a long-term commitment to reducing its environmental footprint.
- Committed to minimizing environmental impact through sustainable practices.
- Initiatives focus on reducing energy consumption and improving energy efficiency in manufacturing.
- Designs and manufactures products with sustainable materials and energy-saving features.
- Focus on reducing waste sent to landfills and promoting recycling within operations.
- diversity and inclusion strategy focuses on creating a culture where diverse perspectives are valued.
- employee resource groups have been established to support inclusion and employee engagement.
- goals have been set to increase female representation in leadership roles.
- equal employment opportunities are maintained for all employees, regardless of gender, race, or background.