Senior Maintenance Project Coordinator

Overview

Escalation point for repairs/maintenance, managing service requests and vendor coordination.

Key Responsibilities

• service scheduling
• credit review
• training support
• scope review
• risk mitigation
• escalation management

Tasks

As a Senior Maintenance Project Coordinator - Repair & Maintenance at Mynd, you will serve as the escalation point for repairs and maintenance requests for a regional portfolio of rental properties. You will work with Maintenance Project Coordinators and cross-functional stakeholders to resolve complex maintenance issues, resolve credit requests, and lead service recovery efforts. -Process customer experience-related tasks such as low CSAT review, credit request review, displacement requests, external escalations, and payment disputes. -Schedule and manage service appointments. Including following up with vendors and other parties regularly to ensure the service request is tracking to budget and completion time cycle goals. -Support and train new Maintenance Project Coordinators on service request management best practices. -Serve as a flexible resource in your assigned region and provide overflow coverage for the Maintenance Project Coordinators. -Assist with reviewing and building of project scopes and pricing from contractors up to a defined dollar amount. -Working closely with leadership to develop best practices and mitigate operational risks.

Requirements

• project management
• crm
• maintenance
• communication
• problem solving
• time management

What You Bring

Any offer of employment is conditioned upon the successful completion of a background investigation. Authorization to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time. -Prior experience in a similar position requiring coordination of residential service requests with multiple stakeholders and deliverables -Excellent communication skills, both verbal and written -5+ years of experience working with repairs and maintenance trades and pricing -A demonstrable history of de-escalating issues and leading difficult conversations -Advanced time management and self-organization skills -Committed to support west coast market and Pacific Hours of 8am - 5pm PST for at least 1 year -Excellent problem solving skills with attention to detail -Prior experience utilizing project management or CRM software and the ability to learn new systems -High school diploma (or GED), college degree preferred -Can work effectively solo, and as a member of various teams and committees, with minimum supervision

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Benefits

Bay Area/Oakland, CA - This position is classified as HYBRID within the Greater Oakland Area, with an expectation to be in-office on Tuesdays, Thursdays. Starting 2026, one additional day of the employee's choosing each week. $74,000 - $85,000 annual salary. The compensation range may be adjusted based on experience and location. Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors. Roofstock is a total compensation company; the base salary is only a part of our total compensation package. Competitive & Unique Benefits Package -12 Paid Holidays -401k Program -Robust health, dental, vision insurance, and more -Generous PTO Policy -Paid Parental Leave -Wellness and home office/cell phone subsidies -Volunteer Time Off

About Roofstock

-Revolutionized the way investors buy and sell rental properties, making it easier than ever to access real estate markets. -Uses technology to streamline the process of buying, selling, and managing single-family rental homes. -Offers a full-service marketplace for investors to discover, purchase, and manage income-generating properties. -Provides property management, home inspections, and asset-backed financing, all powered by data-driven insights. -Grown quickly by tapping into the demand for passive real estate investment, making property ownership more accessible. -Innovates in digital property transactions, helping investors expand their portfolios from anywhere in the world. -Focuses on single-family rental homes, carving out a unique niche in the residential real estate market. -Has become a go-to resource for both seasoned investors and newcomers looking to diversify their portfolios.

Sector Specialisms

Visa Sponsorship

-no visa sponsorship; h1-b visas are not supported.

Security Clearance

-offer contingent on successful background investigation.