Concierge/Porter

Overview

Provide front‑desk concierge and porter services, handling guests, packages, security, and building upkeep.

Key Responsibilities

• guest services
• facility maintenance
• log management
• package tracking
• camera monitoring
• service requests

Tasks

-Change light bulbs and help prepare units for new residents -Respond to safety or privacy concerns calmly and appropriately -Share branded materials and collect contact information -Greet residents and guests with professionalism and warmth -Maintain the laundry room, fitness center, and management offices -Prepare elevators and common areas for scheduled moves -Welcome prospective residents and alert the leasing team -Ensure smooth transitions with clear communication -Conduct lobby checks for lighting, music, scent, and overall atmosphere -Support leasing tours and resident events with a polished front desk presence -Track vendor and contractor activity and follow access procedures -Report any damage or safety issues to the Resident Manager -Sweep sidewalks, terraces, lobbies, and hallways -Use building systems to log tasks and report ongoing issues -Track service requests and amenity bookings -Announce visitors and manage deliveries with care -Respond quickly to spills, weather-related messes, or other safety hazards -Support the package room and inventory systems -Clean and polish floors, glass, mirrors, brass, and woodwork -Notify the Resident Manager of unscheduled move-ins/outs -Monitor building camera systems and logs -Log and organize packages and deliveries using digital tools -Manage visitor logs and help maintain accurate resident preferences -Keep the lobby calm, clean, and inviting -Maintain a composed and helpful presence

Requirements

• high school
• janitor experience
• ms office
• carpet cleaning
• hospitality
• maintenance

What You Bring

-High school diploma or equivalent -Ability to lift to 50 lbs and stand for long periods -1-2 years prior janitor, cleaner, or porter experience -Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.) -Deep clean as needed (carpet cleaning, grout scrubbing, waxing floors) -Experience 1-3 years in hospitality, customer service, or luxury properties is a plus -Light maintenance knowledge is a plus

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Benefits

-Empty trash and recycling bins throughout the building -Clean stairwells, service areas, and the compactor room

About Related Management Company

-Evolved from affordable housing into a full-service global real estate powerhouse. -Manages luxury apartments, commercial space, condos, and affordable units in gateway cities. -Development portfolio includes landmark projects like Hudson Yars in Manhattan and The 78 in Chicago. -Vertically integrated operations oversee site acquisition, construction, design, leasing, sales, and asset management. -Launch of Related Digital marks expansion into data center infrastructure targeting AI and cloud demand. -Operates specialized divisions in residential, commercial, affordable housing, and digital infrastructure. -Known for integrating cultural, wellness, and hospitality elements into urban communities, offering art, fitness, and unique amenities. -Headquartered in New York City with offices and developments across major U.S. cities and select global markets.

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