Service Manager

Overview

Manage service tech schedules, repairs, logistics, and department performance.

Key Responsibilities

• budgeting
• team supervision
• scheduling
• logistics
• training
• customer service

Tasks

Our Service Manager position is responsible for managing and optimizing shop work schedules and assigning service technicians to work orders. You will also provide direction and guidance to service technicians in equipment repairs, coordinate field service schedules, oversee and manage the logistics of equipment pickup and delivery. You must harbor and cultivate an extreme ownership and customer obsessed attitude where you are a champion of your position and customer service is our top priority. Be an effective team builder and create a positive work environment. -Responsible for department financials and budgeting. -Supervising all Service Department personnel and all work orders -Reports shop goals, hiring suitable candidates, develop service marketing programs. -Maintain regular on-site attendance. -Monitors pick-up and deliveries of equipment, customer satisfaction, provides scheduled training needs.

Requirements

• 5+ years
• construction
• forestry
• cold calling
• computer skills
• communication

What You Bring

-5 plus years in heavy duty construction and forestry equipment preferred -Comfortable making cold calls, computer skills, organizational and communication skills

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About Mccoy Construction & Forestry

-Founded on decades of expertise, McCoy Construction & Forestry specializes in delivering superior construction and forestry services across various sectors. -From handling complex civil works to offering tailored forestry solutions, they have developed a reputation for high-quality execution and reliability. -Notable for their focus on environmentally sustainable practices, they integrate innovative solutions into every project to enhance efficiency. -The company frequently undertakes large-scale projects, including infrastructure development, heavy civil works, and complex forestry operations. -Their work spans both public and private sectors, contributing to the growth of communities and industries alike with timely project completions. -Driven by a commitment to safety and excellence, McCoy Construction & Forestry continues to expand its footprint in key markets.

Sector Specialisms