Welfare Support Officer

Overview

Support asylum seekers' right‑to‑work applications with welfare, advocacy and case management.

Key Responsibilities

• crisis response
• safeguarding
• record keeping
• risk assessment
• user support
• partner collaboration

Tasks

-Respond quickly and calmly to crisis situations to ensure safety and support -Address safeguarding and welfare issues appropriately, escalating concerns when necessary -Signpost to external agencies and support networks where appropriate -Ensure accurate record-keeping for Home Office audits and compliance -Contribute to service improvements by sharing feedback and best practice -Provide both practical and emotional support to service users -Support service users at various stages of their asylum application process -Accompany service users to appointments or interviews where required -Monitor wellbeing and identify support needs for individuals and families -Work collaboratively with colleagues, local authorities, and partner organisations -Assist service users with accessing healthcare, education, and community services -Promote independence and resilience by encouraging service users to develop life skills -Carry out risk assessments and update support plans regularly

Requirements

• safeguarding
• record keeping
• case management
• it skills
• driving licence
• mental health

What You Bring

-Ability to identify needs and put in place appropriate support packages to promote independence -Ability to work independently, manage time effectively, and prioritise tasks -Strong understanding of safeguarding practices and procedures -Experience with record keeping, case management, and risk assessments -Experience working with vulnerable and diverse client groups -Good IT skills for updating case notes and maintaining accurate records -Effective communication skills with colleagues, service users, and local authorities -Experience supporting people with mental health issues and/or challenging behaviour -Full UK driving licence -Flexible and willing to travel as required -Ability to remain calm and professional in difficult or emotional situations

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Benefits

-Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more -Company Vehicle and Fuel Card -Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. -Access to EAP Counselling sessions -Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! -25 days annual leave plus bank holidays

About Mears Group Plc

-Rapid growth through acquisitions and organic expansion. -Specialist teams provide rapid-response and planned maintenance, refurbishment, boiler servicing, fire safety, and retrofitting services. -Delivers tailored care-with-housing schemes and manages tenancies, leaseholds, and emergency accommodation. -Builds affordable homes, handles capital works, and offers full lifecycle facilities management. -Strategic acquisitions have shaped its full-service housing platform.

Sector Specialisms

Visa Sponsorship

-no visa sponsorship is offered; candidates must already have uk work entitlement.

Security Clearance

-background, identity, security clearance & bpss check required. -identification needed: proof of address, references, valid passport, proof of uk residence for the last 5 years.