Programme Manager – Fixed Term

Overview

Lead delivery of Freight Billing programme, automating billing and coordinating multiple workstreams.

Key Responsibilities

• program delivery
• workstream coordination
• change management
• cost modelling
• billing automation
• stakeholder engagement

Tasks

Our Programme Manager will lead the successful delivery of the Freight Billing programme, with a primary focus on automating and improving freight billing processes. This role ensures the programme meets its objectives of reducing manual intervention, improving billing accuracy, and enhancing customer experience, while also laying the foundation for future extensibility across KiwiRail. You will coordinate multiple workstreams, manage critical dependencies, and work closely with senior sponsors, technical experts, and business stakeholders to deliver outcomes that protect revenue, streamline processes, and enable long-term operational efficiency. -Lead the successful delivery of Freight Billing programme -Manage risks, issues, and dependencies across the programme, proactively resolving conflicts and escalating where required -Coordinate multiple workstreams (pricing, customer master data, product catalogue, event data capture, IT systems) ensuring alignment and integration -Ensure effective change management is embedded, enabling adoption of new systems and processes by impacted teams -Coordinate multiple workstreams across multiple stakeholders -Lead the planning, governance, and delivery of the Freight Billing programme to agreed timeframes, budgets, and quality standards -Oversee business case development, cost-benefit modelling, and ROI analysis for billing automation options -Build and maintain strong engagement with executive sponsors, business owners, and technical stakeholders to ensure programme success -You promote collaboration and break down silos across teams

Requirements

• pm certification
• degree
• governance
• billing
• 8+ years
• stakeholder mgmt

What You Bring

Ways of working / Work-related qualities You must have current NZ work rights to apply for this role. -You are adept at engaging executive sponsors and diverse stakeholders to drive programme outcomes -You hold a current and valid New Zealand driver’s licence -You are skilled in programme governance, risk management, and multi-workstream coordination -A relevant degree in business, IT, engineering, or project management, or Equivalent programme leadership experience in complex organisations, -You balance strategic thinking with hands-on delivery focus -Recognised project/programme management certification (e.g., MSP, PgMP, PRINCE2) -You understand KiwiRail’s operating environment and how data, systems, and processes interact -You communicate clearly, tailoring messages to suit technical and business audiences -You have experience in billing systems, financial processes, or revenue assurance -You stay resilient and composed under pressure, guiding your team through challenges -You are willing to travel within New Zealand as required for programme delivery -You have 8+ years’ experience managing large, complex programmes, ideally within freight, transport, or utilities -You can pass regular drug and alcohol screenings

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Benefits

Our people make KiwiRail exceptional. By fostering a diverse, inclusive, and supportive workplace, we empower everyone to contribute their best. If you’re passionate about innovation and safety, we’d love to welcome you aboard. -Be part of a diverse and inclusive workplace dedicated to innovation, sustainability and community impact -Fixed term 12 months, Auckland based -Access to NZ Rail Staff Welfare Trust benefits, including holiday homes, medical support and discounted travel -25 annual leave days -Competitive salary plus 4% employer KiwiSaver contribution

About Kiwirail

-operates the national rail network, providing essential freight and passenger services -plays a central role in New Zealand's transport infrastructure -a key player in the logistics sector, offering innovative freight solutions across the country -involved in ambitious infrastructure projects, including rail upgrades and expansions -operates scenic passenger services, connecting iconic destinations -expertise spans rail operations, maintenance, and logistics support -has a legacy of improving environmental sustainability, contributing to a cleaner and more efficient transport system

Sector Specialisms

Security Clearance

-regular drug and alcohol screenings are required.