Customer Service Representative

Overview

Provide exceptional customer service, manage orders and key accounts.

Key Responsibilities

• report analysis
• order entry
• pricing quotes
• vendor negotiation
• customer liaison
• account management

Tasks

-Analyze system generated reports to proactively track, expedite, and communicate to customers any changes in order promise dates -Assist counter sales, as needed -Take ownership of customer's requests, inquiries, and concerns promptly; follow through to customer's satisfaction -Suggest alternative products when a customer requested product is not available -Achieve overall gross margin levels established by management; profitably grow market share -Take lead role in vendor pricing negotiation and special pricing agreement management for assigned accounts -Project a positive, professional image of the company in all communications with customers, vendors, co-workers, and suppliers -Take an active role in selecting, sourcing products, and providing solutions to assigned customers -Coordinate with Account Manager on strategy and relationship building for assigned accounts -Assigned a specific group of accounts that have sales targets and responsibilities -Ask customers pertinent questions to define expectations regarding delivery dates and price -Establish, develop, and maintain excellent working relationships with customers, suppliers, and co-workers -Respond to all customer requests within same business day -Process order entry information within same business day -Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51% -Acquire knowledge of the company's organization, structure, product lines, and policies and procedures -Stay current with industry trends, products, and services; actively participate in vendor programs and courses -Provide collection assistance for assigned accounts as required to support credit department -Perform duties in a professional manner by promptly providing accurate and thorough pricing quotations, product information, and order information -Inform customers of industry events, product updates, and promotions -Act as main point of contact between customer and internal departments to ensure customer satisfaction

Requirements

• microsoft office
• high school
• 2+ years
• customer service
• self-starter
• electrical

What You Bring

-Sit: Must be able to remain in a stationary position - Frequently – 21% to 50% -Must be a self-starter with the ability to work independently and with little supervision -Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally – up to 20% -Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50% -Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally – up to 20% -Establish proficiency in current business system and related applications -Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally – up to 20% -Up to 25 pounds - Frequently – 21% to 50% -Must demonstrate ownership of assigned responsibilities and ability to get the job done in a timely manner -Working knowledge of Microsoft Office -Up to 10 pounds - Frequently – 21% to 50% -Must demonstrate good time management skills -Handles or works with potentially dangerous equipment - Occasionally – up to 20% -Must have the ability to set goals and meet deadlines -Ability to navigate and utilize online resources related to essential job duties and responsibilities -2+ years of relevant experience -High School or GED - Required -Excellent customer service and interpersonal skills -Up to 50 pounds - Occasionally – up to 20% -Must possess excellent customer service skills -Must possess strong planning, organizational and execution skills -Knowledge of basic algebra, percentages, addition, subtraction, multiplication -Write credits in a timely manner -Must possess knowledge of electrical products -Travels to offsite locations - Occasionally – up to 20% -Ability to effectively communicate orally and in writing with customers, suppliers, and employees -Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly – at least 51%

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Benefits

-Paid company holidays plus flexible personal days per year -Medical, Dental, and Vision Insurance -Life Insurance -Short-Term and Long-Term Disability Insurance -Tuition Reimbursement -Employee Discount Programs -Professional Training & Development Programs -Commuter Transit Benefits -Flexible Spending Accounts -401K with Employer Match -Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few. -Career Advancement Opportunities – We like to promote from within -Health & Wellness Programs -Paid vacation and sick time

About Rexel Usa

-A leading distributor of electrical products and services across North America. -Operates through a wide network of branches, supporting industries such as energy, industrial, and residential sectors. -Plays a crucial role in powering smart solutions for buildings and infrastructure, enhancing both energy efficiency and sustainability. -Offers tailored solutions for key markets such as industrial automation, energy management, and the residential space. -Has a strong foundation of innovation and has developed partnerships with global suppliers to enhance its product offering. -Is involved in key projects across energy, infrastructure, and commercial spaces, helping to drive modern electrical solutions in various sectors. -Is constantly evolving, with a focus on advancing technology and digital solutions for customers, ensuring operational efficiency and smarter energy use.

Sector Specialisms