Workspace Experience Ambassador

Overview

Create a welcoming community, manage events, and enhance the hybrid workspace experience for employees and visitors.

Key Responsibilities

• data analysis
• digital signage
• customer journeys
• workspace data
• bi&t solutions
• event planning

Tasks

-Document your stakeholder plan and report on engagement activities, success stories and community meetings -You are responsible for leveraging your expertise to find actionable insights from our data and translate it into action, clearly communicating the "what", "so what" and "now what". By embracing curiosity to explore data, courage to act on insights and collaboration to communicate the change we will ensure we meet JLL and HSBC's strategic desire for data-driven decisions. -You will be part of delivering best-in-class sustainability solutions for our client, promoting resource efficiency, energy conservation, and environmental stewardship. With a focus on creating a culture of environmental responsibility, you'll have the opportunity to support innovative sustainability initiatives and drive continuous improvement across our operations and contribute to our client’s sustainability goals. Your efforts will play a vital role in creating a more sustainable built environment and fostering a healthier planet for generations to come. -Synergize event initiatives and messaging on shared goals with ERGs, HR, and contractors. -Responsible for maintaining up to date Customer journeys and to map service standards. -Our goal is to provide enhanced workplace experiences that will be long remembered by our clients. In this role you will be a part of delivering a best-in-class experience for our client’s personnel, customers, and guests in a connected workspace which promotes a culture of inclusion and safety. -Take ownership of all services within the hybrid workspace. Proactive attitude and delivery to enhance the service offering. Ensure that the space is maintained to a high standard and have minimal complaints. -Gatekeeper of the digital signage and communication displays. -Contribute to monthly newsletter to connect with users and to promote community activities. -Deliver an exceptional experience to our colleagues to enable them to flourish. Create a welcoming, first-class atmosphere for colleagues and their visitors. -Build relationships and encourage interaction between colleagues. Drive and develop the community by organizing engaging, popular events and map the participation. -Be abreast of current MyDay initiatives and support /promote as required. -Building a conscious community through a local event calendar (align to the regional calendar). -Immerse yourself within the work profile of each business to communicate and promote events and offerings to enhance the community engagement. -Take ownership of resolving issues and providing a personal follow-up as necessary -Weekly updates to Workspace Experience Manager in regard to the workspace experience; event calendar, workspace data and change management -Provide an exceptional hospitality experience at every touch point. -Develop an engaging content plan, including blog pieces, articles, social media posts, newsletters, and videos and ensure events are consistently promoted in a timely manner. -Spatial awareness: collect and analyze workspace data to improve the workspace experience. -Create a culture of Community Well Being, supporting and guiding colleagues through the challenges & opportunities of the new workspace environment. -Engage with colleagues to understand workstyle behavior’s and make recommendations on how to improve the overall employee experience based on their feedback. -Engage with the online community and respond to comments and requests. -Our colleagues prioritize the health and safety of people and buildings. This includes following established safety protocols, reporting hazards/ incidents, maintaining cleanliness, encouraging safe practices, and staying informed about health and safety measures. By actively adhering to these expectations and following One Team S.A.F.E.R together vision, we can create a secure and healthy working environment for everyone involved. -Drive collaboration and partnerships across a range of different industries through the community calendar – E.g., craft-making workshops with a distributor, yoga sessions with an influential instructor etc. -Support and collaborate with other Experience Ambassadors to deliver the shared vision. -Report at least two good catches per year, attend the SAFER together workshop and complete all safety trainings within the due date. -Work with the communications team to create event collateral and promotion materials for events in a timely manner. -Orientation of new hires so that they are valued and welcome, including arranging access and providing welcome packs and a site tour. -Work with BI&T team to introduce and innovative technical solutions to increase Customer Experience, to increase engagement with events and to demonstrate efficiency through these tech solutions. -Work alongside the Catering and Events team to brainstorm, plan and organize events, relating to the community’s interests.

Requirements

• ms office
• 3+ years
• customer service
• communication
• negotiation
• tech knowledge

What You Bring

-A great sense of teamwork, accountability, mindfulness, and the willingness to go the extra mile for the users and your team. -3+ years of relevant experience in customer service, events, sales, or related industries -Excellent communication skills (both verbal and written). -Prior experience in co-working, corporate real estate or start-up experience would be an advantage. -Proficient computer skills such as MS office and email etiquette. -Good negotiation skills, coordination, and networking capability. -Be knowledgeable about current and future technology resources that are available in the industry to offer an enhanced hybrid service. -Understand how to interpret and use feedback to increase service levels and enhance key touch points. Be competent in translating feedback data. -Flexible to work in shifts or occasionally out of hours when requested -Be able to handle pressure, think quickly and calmly.

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Benefits

-With a focus on creating an environment that enhances productivity, collaboration, and well-being, you'll have the opportunity to create exceptional workplace experiences and drive employee satisfaction and engagement to create opportunities for everyone to flourish.

About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

Sector Specialisms