Front Desk Agent

Description

• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Perform the role of valet attendant as required based on shift schedules.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All “check-in” policies and procedures must be followed without any exceptions.
• Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
• Maintain the “key” control system and assure that all keys are locked and accounted for at all times.
• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Managing Access Control and Protocol knowledge required
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Report any violations of the Rules and Regulations that are noticed at any time.

Requirements

• Security Detail Background is preferred
• Experience watching security cameras and altering team staff to visual perimeter and physical property checks
• Valid Drivers License
• Working knowledge of emergency procedures and protocols for related events operating in Hotels and/or luxury condominiums,
• CCTV monitoring experience required
• Hourly Rate is commensurate with experience
• High school diploma or GED; some college preferred with a Hospitality Degree as a strong plus
• Be familiar with the fire alarm system operations and report all incidents to management.
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills
• Strong interpersonal skills and attention to detail
• Must have a minimum of 2 years at Front Desk Luxury Hotel experience and Hospitality Training with verifiable references and a service orientated work ethic and performance skills
• Experience and demonstrated Performance in managing adherence to strict protocols in challenging situations

Benefits

• A performance evaluation will be completed after 90 days for performance review and potential salary increase
• All shifts available: 7 - 3, 3- 11 and 11 - 7 am (Start and Finish times may vary by 30-90 minutes depending on property)
• This is a hands-on position with the salary range beginning at $23/ hour

Training + Development

Interview process

Visa Sponsorship

Security clearance