Manager, Service Acounts

Overview

Manage and support service account team, oversee goals, budgets, and customer relations.

Key Responsibilities

• business onboarding
• process improvement
• goal management
• escalation support
• budget management
• customer support

Tasks

The person in this position manages and supports the service account coordinator and representatives by ensuring proper customer support and services are being provided to both internal and external customers. -Work closely with Sales to implement and onboard new business according to internal process and practices. -Continuously finds ways to be “best in class” in the industry by enhancing processes and services. -Oversee department goals and objectives to ensure they are met. -Assist with escalated customer issues. -Manage and maintain department budget, personnel and day-to-day practices. -Work closely with account representatives to support customer needs and requests. -Provide support to lower-level staff on non-standard case issues.

Requirements

• osha
• hvac
• bachelor's
• crm
• leadership
• financial acumen

What You Bring

-OSHA safety knowledge and understanding of HVAC systems, components, and service operations preferred. -Strategic thinker with operational and financial discipline. -Excellent planning, organization, and decision-making abilities. -Customer-focused with strong relationship-building skills. -Bachelor’s degree in Business, Mechanical Engineering, or related field (or equivalent industry experience). -Excellent communication, leadership, and problem-solving skills. -Proven ability to manage customer relationships in industrial, commercial, or manufacturing environments. -Ability to manage multiple priorities in a fast-paced, service-driven environment. -Minimum of 7+ years in HVAC service or industrial account management, including 3+ years in a leadership role. -Strong financial acumen and understanding of service contract management, cost control, and P&L accountability. -Proficient with CRM and service management systems (e.g., ServiceTitan, Salesforce, or similar). -Strong leadership and team development capabilities.

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Benefits

This is a salaried exempt role. The salary range for this role and market is between $90,000 - $100,000 annually. Factors that may affect the starting salary include geography/market and the individual’s tenure, performance, skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime. For information regarding our impressive benefits package, please visit our web site at LII Benefits. We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more! Note: benefits may vary depending on the position and are subject to change. Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance. Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 10 paid holidays, and 3 floating holidays per year.

About Lennox National Account Services (Nas)

-Born from Industrial Building Services and fully integrated into Lennox International, NAS evolved into a national HVAC powerhouse. -Specializes in planned maintenance contracts, emergency rooftop unit replacements, and NATE-certified technician support. -Typical projects span multi-site schools, restaurants, and retail chains requiring consistent standards and cost control. -Offers asset-management programs locking in service pricing and limiting downtime across large facility portfolios. -Unusual fact: clients access NAS via a proprietary EMS app to monitor HVAC performance in real time.

Sector Specialisms