Lettings Officer

Description

• To ensure that all properties that are ready to let are let to customers as quickly as possible minimising void rental loss to Tuath.
• Carry out pre tenancy assessments for incoming customers, based on affordability and Garda checks ensuring that potential customers are tenancy ready.
• Ensure that post lettings that hand over packs are completed and the property is setup appropriately on the system for rent and property related services.
• Oversee the co-ordination of any management move cases in accordance with Tuath policy and procedure.
• To support the Lettings Manager and team members in ensuring regular reviews of the Lettings service takes place, including seeking feedback to continually improve the service provision.
• Manage and organise all paperwork for new lets and re-lets, including gathering all required information from prospective residents, loading data into the relevant system.
• Conduct eligibility interviews with prospective residents to assess applications against suitability criteria and organising affordability assessments.
• Ensure that properties are presented to the relevant Local Authority on time with accurate information relating to tenure, rents and service charges.
• Liaising with external partners to ensure that customers are kept well informed with regards to
• To work in partnership to ensure the delivery of co-ordinated services across all localities and across tenures working with the CREL team to ensure high levels of customer satisfaction.
• To actively seek opportunities for service development, including supporting the Lettings Team Leader in reviewing best practices, benchmarking, and forming operational links with other organizations and partners that benefit customers and enhance service delivery.
• Supporting service delivery to meet lettings target times.
• Prepare offers of tenancy and make any tenancy adjustments as appropriate.
• Ensure the Customer Voice is at the heart of service delivery, using complaints and satisfaction survey results to drive continuous improvement and ensuring all customers are treated fairly, with respect and in recognition of their individual requirements and any protected characteristics, and that all customer complaints and enquiries are dealt with promptly and to a high standard
• Identify applicants with specific needs or that represent risk, liaising with the Housing Services and Tenancy Sustainment Team to provide a holistic onboarding journey.
• Provide statistical data, information, and testimonials for annual report.
• Ensure all appropriate health and safety risk assessments are in place and making sure colleagues
• Ensure that team members are aware of any risks associated with their role, adhere to any specific
• Attend meetings with partners regarding Allocations/Lettings/Homelessness as required.
• To work as a team in providing a responsive and effective lettings service including all residential social and affordable lettings, delivering to external and internal customers, including signposting and working with other providers and partners.
• Working together ensure that losses are minimised through ensuring that the reletting
• Handover to the Housing Officer to undertake the viewing and sign-up.
• To conduct all activities in a manner which is safe to yourself and others. To be aware and to act in accordance with the Association's Health and Safety Policy.
• Provide general advice to residents, partner agencies and staff on enquires about the letting of empty properties and relevant processes
• In all aspects of the company's work, promote effective communications, excellence in customer service, and a focus on continuous improvement.
• Ensure that customers are properly advised on the use of landlord supplied appliances and health and safety in the home including ensure they're provided with appropriate certification.
• are aware of and adhere to any specific instructions and use personal protective equipment where
• Adopt a collaborative and supportive approach, maintaining up to date professional knowledge and providing advice and assistance to colleagues as required.
• Ensure a high level of customer service is provided to both internal and external customers
• Signing of leases and tenancy agreement s
• Provide input into the Operational plans.
• instructions, and use personal protective equipment where required.
• when properties will be ready for the tenancy to commence, reducing rent loss for the organisation.
• Take personal responsibility and ownership of the customer experience from Pre-Tenancy through to Letting within your locality.
• Be pro-active in the development and maintaining of strong networks and relationships with colleagues and in other organisations and agencies, to ensure excellence in service delivery.

Requirements

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance