Regional Manager

Description

• Visit all sites in the Region at least monthly and those that have current issues or require close attention more frequently. Make sure that sites are physically maintained and meeting Conifer standards.
• Review current rent collections and discuss action necessary
• Review staff performance and decide on development plans where necessary.
• Property Inspections: Conduct monthly property inspections and ensure that all properties meet safety and maintenance standards.
• Meet with the CM’s monthly to:
• Supervise, support and mentor Regional Managers and Community Managers in the Region. If turnover occurs; solicit, interview, and recommend candidate(s) to VP.
• Maintenance Response Time: Maintain an average response time of less than 24 hours for emergency maintenance requests and less than 48 hours for non-emergency requests.
• Establish and maintain relationship with Agencies that are involved with the properties in the Region. Direct involvement where necessary to resolve any regulatory concerns that arise that cannot be resolved by the CM’s.
• Review status of capital projects.
• On an annual basis, review the drafts of the proposed business plans prior to submission for approval. Attend annual business plan meetings and make sure they are properly prepared to present their business plan.
• Manage any changes to management fees for on-time, accurate implementation.
• Ensure that any documentation or data needed by Development is accurate and supplied on a timely basis.
• Handle any resident concerns that are not adequately resolved by the CM’s
• Ensure that rent increases are submitted on-time and follow the approval process to ensure the agency responds quickly and as we feel is appropriate.
• When the weekly WAR report is issued, review occupancy and collections with RM’s and directly assigned CM’s. Work with them to develop and implement an action plan if necessary.
• Review Occupancy and develop action plan to address areas of concern.
• Cost Management: Keep operating expenses within 5% of the budgeted amount/controllable expenses.
• Train, coach, mentor all property management staff on the rent-up schedule, tax credit delivery schedule and break-even plan for any new properties in the Region.
• Review MER, and supporting financial reports, and oversee preparation of projections/action plan for balance of the fiscal year.
• On a quarterly basis, review staff performance evaluations and put in place action plans where necessary.
• Bring cash to with 5% of NOI
• Review compliance and both upcoming and already occurred Agency inspections. Make sure site is prepared and that we meet all the agency’s requirements.
• Rent Collection: Ensure timely rent collection with a delinquency rate of less than 2% for Senior communities and grow the family sites to 91% in 6 months and maintain 95%.
• Complete all Watchlist comments, review with the VP and attend monthly “Watchlist” meetings and be prepared to engage in robust corrective action conversation.
• Review current rent levels and adjust where necessary.
• Occupancy Rate: Grow current portfolio occupancy to 995% and maintain an average occupancy rate of at least 95% across all properties in the region.
• Facilitate weekly meetings for any property in active rent-up. Keep Development, VP and Sr. Management apprised of progress.
• Keep VP apprised of any activity at the sites that are of concern, can negatively affect the operation of the site and in accordance with the Conifer notification protocol.
• Represent Property Management by attending any interdepartmental meetings that involve either existing or new properties in the Region. Approve Pro-forma Operating and Working Capital budgets for new properties.
• Coordinate the assignment and sharing of staff throughout the Region as required.
• Engage with Regional Facilities Managers to ensure regional resource needs are identified and a plan of action is developed.

Requirements

• Passing MOR with satisfactory or above
• High School diploma/GED equivalent required.
• High competency in Microsoft Office products (Word, Outlook, Excel).? Yardi Voyager or other PM software programs experience strongly preferred.
• Flexibility for regular/daily basis travel as needed for site visits, regional meetings, conferences, training, others as assigned.
• Able to work independently as well as support a team.
• Excellent customer service skills to effectively interact and work with and understand the issues, problems and attitudes of all employees, residents, visitors, contractors, local authorities/housing agencies.
• Adaptable, sense of urgency – able to multi-task and change projects as required.
• Strong oral and written communication skills.
• Certifications Preferred or willing to obtain:
• S.T.A.R. Training
• Business Professional with projection of professional image at all times.
• 5+ years’ experience required prior site management or apartment management experience, preferably in affordable housing with Low-income Tax Credit, Section 8-HUD, RD compliance experience.
• Resourceful; problem solving skills with ability to resolve resident, employee, vendor and financial problems.
• Demonstrated ability to keep accurate, up-to-date records.
• Strong knowledge of accounting/business with experience in and good understanding of operating statements, NOI, budget preparation, payables, receivables.
• Ability to read and fully comprehend legal documents including leasing and compliance agreements, contracts, others regulatory documents.
• Excellent common sense, self-control and business judgment to handle day-to-day matters.
• Physical attendance at assigned work location during scheduled hours is essential.
• Tenant Satisfaction: Achieve a tenant satisfaction score of 90% or higher based on quarterly surveys.
• Minimal 8823 or uncured inspections/8823s within the required time frame.
• Achieve 85% score or above on NSPIRE or passing property inspections
• COS (Certified Occupancy Specialist)
• Strong interpersonal communication skills.
• Excellent organizational and time management skills to meet required deadlines.
• This position is not fully remote. Candidates must reside in Camden, NJ or within commuting distance to support required in-person site visits and maintain a regional presence. While some remote work is permitted, regular travel within the region is an essential function of the role. Your home will serve as your base office, with weekly travel as needed to your assigned portfolio of communities and apartments.
• 80% travel, must be on-site 4 days a week.
• 2+ yrs. required supervisory experience including training and performance management, hiring, staffing.
• Fully understand the monthly variance reports, including but not limited to conducting any necessary budget reforecasting necessary.
• Bachelors’ degree in Business preferred.
• Affordable housing or housing industry certifications strongly preferred or willing to obtain.

Benefits

• LIHTC (Low Income Housing Tax Credit)
• Financial Performance: Meet a budgeted net operating income (NOI) growth.
• Less than 5% uncollected management fee
• Lease Renewal Rate: Maintain a lease renewal rate of at least 75%.

Training + Development

Interview process

Visa Sponsorship

Security clearance