IT Support Technician

Overview

Provide IT support, desk services, hardware/software troubleshooting, and tech training.

Key Responsibilities

• project lead
• teams rooms
• hardware support
• service desk
• system upgrades
• tech coaching

Tasks

-Lead & contribute to complex projects, working with impressive clients who share our purpose -Be front and centre as the ‘go to' in the office for supporting the smooth-running of our client experience through our Microsoft Teams rooms and other brand-new technologies across the office. -Assist in analysing and resolving hardware and software problems including performing technical assistance and support on all hardware and peripherals. -Promote the service desk brand though customer-focused support and engagement with staff at all levels of the business. -Monitor and respond quickly and effectively to requests received through the Technology Service Desk. -Assist in system upgrades, installing, configuring and testing new systems and hardware. -Promote technology literacy and awareness across the business on Urbis Collaboration technology tools (Microsoft Office 365, particularly Teams), including 1:1 coaching as required

Requirements

• it support
• sccm
• intune
• itil
• office 365
• it degree

What You Bring

-Relevant experience in an IT support role involving frequent, direct contact with colleagues (Prior experience in a professional services firm is preferred but not mandatory). -Demonstrated strong technical skills in desktop operating systems, software installation and troubleshooting, mobile device configuration, audio visual technologies (ideal) -Experience with a variety of IT equipment, predominantly Microsoft applications and server tools, SCCM, Intune, and Laptops. -Strong understanding of ITIL principles. -Experience working in an Office 365 environment enhancing collaboration and productivity using these tools - experience with 365 admin portals preferred -Tertiary qualifications in Information Technology, Computer Science or equivalent.

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Benefits

-Benefit from flexibility and support for life's moments -Remuneration that recognises your contribution, and benefits that support your lifestyle and wellbeing -Learning & Development experiences to help you thrive

About Urbis

-Assists in shaping cities by offering innovative solutions in planning, design, and policy development. -Works with public and private sector clients, transforming projects that impact communities. -Focuses on sustainable design, contributing to high-profile developments across Australia. -Typical projects include city master planning, urban regeneration, transport infrastructure, and environmental assessments. -Reputation for delivering complex, multidisciplinary projects, bringing together expert teams across various sectors. -Strong presence across Australia, with offices in multiple major cities.

Sector Specialisms