(Bilingual Spanish) Intake Specialist, Homecare (50317)

Overview

Process and manage homecare client referrals, enrollment, and coordination.

Key Responsibilities

• intake processing
• enrollment management
• referral management
• case reporting
• authorization billing
• data security

Tasks

-Collaborate and communicate with clients, family members, hospitals, nursing homes, and referral sources or other entities to facilitate client admission and service coordination. -Establish and foster a productive relationship with referral sources. -Ensure responsive and prompt coordination of client enrollment, manage enrollment issues, monitor service hour modifications, and update the system as clients disenroll from services. -Advocate for client needs with respective HRA, CASA, MCO, and MLTC offices and other service providers. -Prepare routine case notes and reports as required. -Coordinate all outreach efforts with the Intake and Coordination team. -Assist the Intake Supervisor in the areas of customer service, quality assurance, generating client outcome reports, and intake and outreach analysis -Make preliminary determinations on assigned client referrals and ensure timely and accurate transmission of information to responsible parties with the Homecare team. -Assist with managing the intake process, including short and long-term care (Certified Home Health Aide Program (CHHA) and Managed Long-Term Care (MLTC), Medicaid, insurance verification, Maximus procedures, and MLTC enrollment. -Provide guidance and assistance to new or potential homecare patients throughout the onboarding process. -Promote and maintain a supportive, positive, and welcoming working environment, which reflects the mission, vision, and values of RiseBoro Participate by working closely with the Intake & Recruitment Supervisor and department leadership. -Process client deferrals/rejections, authorization documentation, start/end dates, re-admission dates, and billing in coordination with responsible Homecare units and designated HRA, CASA, MCO, and MLTC offices. -Participate in team skill-building and professional development activities. -Consult and follow up with the appropriate case management agency regarding changes in client status. -Maintain accurate records of authorization, status change, and discontinuation of necessary or required forms from staff i.e., M11A form, M11V form, etc. -Ensure all hard-copy and electronic client information is secure at all times per Homecare and RiseBoro security protocols.

Requirements

• microsoft office
• associate degree
• high school
• bilingual spanish
• healthcare experience
• customer service

What You Bring

-Excellent interpersonal and customer service skills -Experience in Microsoft Office Suite; working knowledge of Homecare related databases preferred -Ability to be flexible and adaptable -Demonstrated related work experience in homecare, healthcare, and/or human services -Demonstrated commitment to supporting communities that have experienced systemic oppression and bias (i.e., people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.) -Associate’s degree preferred -Experience in homecare business development, particularly in working with Certified Home Health Agencies (CHHAs) and Managed Long-Term Care (MLTC) plans to process and manage referrals. -High School Diploma or equivalent required -Ability to exercise good judgment and maintain confidentiality, particularly with client information -Demonstrated ability to work with a diverse population, and contribute to building a positive team spirit -Excellent organizational skills with attention to detail -Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities -A minimum of one (1) year of related healthcare and/or human services work experience required; Homecare client enrollment-related work experience preferred -Ability to effectively multi-task, follow up processes, and use independent judgment to produce quality work on time -Bilingual English/Spanish speaker required -Excellent oral and written communication skills

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About Riseboro Community Partnership

-Founded with a mission to revitalize neighborhoods and provide affordable housing opportunities. -Focus on creating sustainable communities through development, advocacy, and support services. -Specializes in the construction, preservation, and management of affordable housing properties. -Works closely with local residents, helping them access career development, financial literacy, and educational resources. -Supports economic growth by creating jobs and offering workforce training programs. -Leverages community-based partnerships to improve local infrastructure and ensure long-term impact. -Has developed numerous residential buildings and affordable housing projects across multiple neighborhoods. -Invests in the arts, culture, and wellness, promoting a holistic approach to community improvement. -A key player in tackling urban displacement and supporting underserved populations in New York.

Sector Specialisms