Service & Warranty Site Manager

Overview

Manage service & warranty inspections, customer support, and repairs for new homes.

Key Responsibilities

• customer training
• site inspections
• defect qualification
• scope costing
• standards compliance
• customer support

Tasks

-Explain to customers how to use products and ensure that customers have all required manuals -Attend required department office day, as well as playing an active part of team development -Be on time to appointments and phone to cancel or change appointments if emergency delays occur -Ensure that all customers receive prompt responses and follow up to all matters raised and ensure that commitments given are resolved in a timely manner -Completing Inspections in Customer’s homes after the Service period finishes, or when a new Warranty case is registered, to qualify defects and disqualify non defects and create scope of works for repairs with costings -Ensure on-site works are undertaken to both Metricon and current industry standards -Ad Hoc Site Inspections for active jobs

Requirements

• building experience
• cert iv
• building codes
• customer service
• time management
• carpentry

What You Bring

-Experience in the building industry (preferable in the volume new home environment) -Progress efficiently through both the diagnostic and action stages of each allocated home; and -Cert IV in Building is highly regarded -Up to date recording were required with all reports. -Working knowledge of Australian Building Codes, standards and regulations; and -Experience in a customer service/contact role is required -The ability to manage self and others in a time critical environment is of utmost importance -A trade background in the construction industry would be an advantage ideally in carpentry

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Benefits

-Attractive housing discounts on our award-winning homes -No two days are the same and no two customers are the same you work with so learn each and everyday on the job -$$$ + Car + Ipad + Mobile -We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities -On-going learning and development opportunities to help build your skills and reach your potential -Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform. -24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and -You Matter! Physicall fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being

About Metricon

-Offers a wide range of home designs, from affordable first homes to luxury custom builds. -Focus on delivering high-quality homes for modern families. -Expertise in residential building with personalized design options. -Strong presence across multiple states in the Australian housing market. -Continuous investment in innovative, energy-efficient, and sustainable building techniques. -Reputation built on quality, craftsmanship, and customer service. -Projects include both new builds and renovations, providing tailored solutions. -Commitment to design excellence has earned multiple industry awards.

Sector Specialisms

Security Clearance

-national police check required -medical examination required prior to commencement