Dispatch Operations Specialist

Overview

Dispatches client orders, coordinates field ops, handles emergencies.

Key Responsibilities

• dispatch planning
• system updates
• telematics monitoring
• order management
• reporting
• storm response

Tasks

-Prepare regional dispatch to maximize use of employee and equipment resources in an accurate, logical, and safe manner. -Update and maintain internal computer systems and records for equipment shifting and staged locations; identify and escalate upcoming equipment needs. -Navigate internal computer system HAMs module to check employee availability and restrictions to perform effective dispatches. -Work cross functionally with all OSC departments and Field Operations; collaborate to resolve client impacts and field operations issues/needs -De-escalate calls with clients and field employees; recognize when to escalate issues/concerns to appropriate staff. -Monitor asset telematics in relation to orders and assets. -Accurately enter and edit orders in the internal computer system (i.e. changes to: address, start time, crew size, Work Order #, Traffic Control Request, standing orders and equipment needs). -Learn and maintain working knowledge of PreCon standard operating procedures. -Identify and communicate support needs for traveling employees. -Dispatch and maintain Driver/Rider & Mentor/Mentee pairings. -Complete required reporting (i.e. dispatch updates and market specific primary dispatch report) accurately and on time. -Review client orders daily to create consistency for employee and client experience. -Participate in storm response and emergency order duties as required by the storm response and emergency order SOPs, and as needed based on order volume. -Build working relationships with field management and field operations to plan orders. -Manage hotel bookings for primary dispatch.

Requirements

• microsoft office
• dispatch experience
• incident reporting
• communication
• problem solving
• degree

What You Bring

-Maintain basic knowledge of office and field policies pertaining to dispatch operations. -Working knowledge of how to enter Incident Reports and capture accurate details. -Strong written and verbal skills. -Ability to problem-solve -Steel toed boots or the ability to obtain prior to employment. -High school diploma or equivalent -Ability to positively influence people and situations and build trust to support optimal outcomes. -Ability to prioritize, multi-task, and manage time. -Ability to utilize computers and related technology. -Associate degree or bachelor's degree

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Benefits

-Employee assistance program -Employee appreciation events -Company paid benefits (long term disability and basic life/AD&D) -On-site fitness facility -Professional development opportunities -Generous paid time off -Giving back to the communities we serve through paid volunteer time off -401k w/company match -Paid holidays -Tuition and education assistance -Health savings account -Medical, vision and dental insurance

About Flagger Force

-Interfaces with state and national regulators to shape work-zone safety standards. -Typically handles lane shifts, rolling slowdowns, emergency storm deployments, and complex intersection setups. -Operates in infrastructure, transport, utilities, energy sectors, and emergency storm response.

Sector Specialisms