Assistant Account Manager - Parking Operations

Overview

Oversee parking staff, handle operations, customer service, and admin tasks.

Key Responsibilities

• fleet maintenance
• cash processing
• reporting
• compliance
• safety patrol
• team supervision

Tasks

-May be asked to fill in for front line associates during their absences. -This position assists with all aspects of the operation, including shuttle fleet management, self-parking, and valet services, as well as overseeing the front-line team. The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top assett. -Provide continuous customer service training for all Propark employees at assigned location. -Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants and maintenance personnel on a daily basis. -Patrol and monitor safety and cleanliness of parking garage and facility. -Process cash receipts and compile bank deposits for bookkeeper revenue reports. Ensure that all deposits are accurate and properly safeguarded. -Assist in shuttle fleet upkeep, preventative maintenance and repairs. -Act as liaison between customers, staff, and management. -Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination. -Assist in training cashiers, valets, and shuttle drivers to ensure meeting of job expectations. -Act as point of contact for damage claims and ensure each incident is dealt with completely. -Assist in reconciliation of time cards and submission of payroll for Propark staff. -Handle customer complaints and day-to-day operational issues. -Assist office manager with administrative duties. -Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses. -May be asked to fill in for Account Manager in his/her absence or on second shift/weekends. -Prepare reports, surveys and conduct special projects as needed. -Ensure compliance of company and client policies and procedures.

Requirements

• management
• supervisory
• scheduling
• payroll
• communication
• bachelor's

What You Bring

-You are a motivated individual willing to take on new challenges, with management experience in the Parking, Customer Service, and/or Hospitality Industries. -Progressive supervisory experience with front-line team oversight -Some experience with scheduling and payroll is a plus -You have impeccable conversational and written communication skills. -Bachelor’s degree with a concentration in business is helpful but not required.

People Also Searched For

Benefits

-Wellness is provided according to city or state mandates -(FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k! -Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member. -You have a flexible schedule meaning that the position may require working weekends and holidays. -The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)* *Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits.* -Flexible scheduling; paid Holidays and Wellness. -** Free parking while working at your assigned Propark location(s). -(FT Employees) Paid vacation and an extra day-off on your birthday!! -Free Parking!**

About Propark Mobility

-A pioneer in the parking and mobility services sector. -Delivers cutting-edge solutions including parking management, valet services, and electric vehicle charging stations. -Serves various industries such as airports, hotels, residential buildings, and municipalities. -Focuses on sustainability and customer experience by offering tech-enabled services like mobile app parking and automated systems. -A leader in integrating electric vehicle infrastructure into its services. -Operates across numerous major cities, offering both short-term and long-term parking solutions. -Tailors parking operations to suit the unique needs of each client. -Adopts innovative technologies to stand out in a rapidly changing industry.

Sector Specialisms