Customer Service Rep 1

Overview

Provide product info, resolve issues, and process orders for customers.

Key Responsibilities

• data entry
• technical support
• issue resolution
• customer adoption
• product knowledge
• workflow support

Tasks

-Perform daily data entry with a strong focus on accuracy, timeliness, and efficiency -Provide proactive support and drive adoption across all accounts through clear communication, basic technical support and consistent customer engagement -Resolving customer issues by diagnosing root cause, recommending solutions and expediting corrections -Maintain broad knowledge of clients, products and services of the organization -Provide support and assistance to team members to ensure workflow efficiencies and accurate fulfillment

Requirements

• math skills
• problem solving
• teamwork
• customer service
• overtime

What You Bring

-Ability to read and perform mathematical calculations, and write measurements in number fractions at a high school education level -Strong problem solving, organization and communication skills -Ability to thrive in a fast-paced, collaborative environment while consistently meeting deadlines -A minimum of 1-year previous customer service experience -Ability to accommodate mandated overtime

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Benefits

-Training – We will equip you with the knowledge and skills you need to succeed -Work-life balance – PTO and holidays, including floating holidays you can choose -Benefits that benefit you – industry competitive benefits at the lowest cost to the employee -Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses

About Oldcastle Buildingenvelope

-With a rich history of providing innovative building solutions, Oldcastle BuildingEnvelope has become a leader in architectural products. -The company specializes in designing and delivering high-performance glazing systems for both residential and commercial projects. -A trusted partner in the construction industry, Oldcastle BuildingEnvelope works on a wide range of projects, from skyscrapers to luxury homes. -Known for their commitment to quality and cutting-edge technology, they provide systems that are both energy-efficient and aesthetically striking. -From curtain walls to custom windows and doors, their products can be found in iconic buildings around the world. -The company has a nationwide presence and offers services across a variety of sectors, focusing heavily on commercial and residential projects. -Oldcastle BuildingEnvelope's influence extends beyond just building envelopes, as it is at the forefront of sustainability and energy-efficient designs.

Sector Specialisms