Internal Operations Supervisor

Overview

Supervise branch operations, schedules, data entry, A/R and drive lean process improvements.

Key Responsibilities

• schedule management
• data entry
• document coordination
• sop development
• process improvement
• ar management

Tasks

-Supervise the schedule of service and install appointments, maximizing efficiency of teams and delivering high level of customer service throughout the process. -Provide training and direct daily work of direct reports. -Coordinate and oversee job folders and other documents related to operational functions. -Manage data input into designated computer systems to assure accuracy and maximize first time throughout the process. -Responsible for A/R with a focus on maintaining lowest level possible. -Ensure open communication between sales, operations and install teams daily. -Develop and maintain standard operating procedures. -Lead and develop lean, efficient, and standardized methods within functions, with a consistent emphasis on continuous improvement.

Requirements

• bachelor's
• customer service
• leadership
• communication
• analytical
• organizational

What You Bring

-Proven ability to remain calm during stressful situations. -Excellent communication skills. -Excellent analytical skills. -Demonstrated ability to work with minimal supervision. -Excellent organizational skills. -Demonstrated leadership skills in directing, managing, and motivating employees. -Bachelor's degree and 3-5 years of outstanding customer service experience; or equivalent combination of experience and education. -Dependability in meeting deadlines, follow-through, and ensuring high levels of customer satisfaction.

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Benefits

-Career Growth Planning & Nationwide Career Opportunities -Medical, dental, prescription, vision coverage -Paid Maternity Leave & Paid Parental Leave -Dependent Care Flexible Spending Account -Profit Sharing -Life Insurance -401 (k) Plan, Employer Fixed Contributions & Company Matching -Paid Time Off, Paid Holidays -Tax-advantaged accounts for healthcare expenses

About Renewal By Andersen

-Crafts custom, energy-efficient Fibrex composite windows, offering full-service installation from in-home consultation to cleanup. -Hallmark projects focus on residential window replacements, ranging from cozy cottages to upscale estates. -Expertise includes custom window and patio door replacements, utilizing proprietary materials for enhanced durability. -Unusual fact: Fibrex material combines reclaimed wood and polymer for superior durability with minimal maintenance.

Sector Specialisms

Visa Sponsorship

-no sponsorship for work authorization; candidates must secure their own authorization.

Security Clearance

-applicants with criminal histories will be considered in compliance with applicable laws.