Technical Support Specialist

Overview

Phone-based tech support diagnosing security alarm faults for customers and field engineers.

Key Responsibilities

• fault diagnosis
• remote connectivity
• software monitoring
• security programming
• customer service

Tasks

-Diagnose and troubleshoot security alarm faults -Assist field engineers to ensure remote connectivity to alarm systems -Use a broad range of monitoring and programming software -Handle bespoke and high-security customer requirements with discretion -Deliver excellent customer service to external residential and commercial customers

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Benefits

-Pension plan (up to 7% employer match) -Competitive Salary: Reflecting your skills and experience -Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts -Dress Down Fridays: Casual attire to wrap up the week -Career Development: Extensive growth and advancement opportunities -Generous Leave: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked -Referral scheme -Free Onsite Parking: Hassle-free commuting -Comprehensive Benefits: -Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave -Employee assistance program -Life assurance

About Johnson Controls

-Pioneered the electric thermostat, launching the building controls industry. -Evolved into a global leader in smart building systems through over a century of innovation. -Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform. -Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services. -Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Sector Specialisms