Service Desk Coordinator

Overview

Assist with helpdesk, scheduling, Maximo updates & admin tasks while completing apprenticeship.

Key Responsibilities

• helpdesk
• scheduling
• quotations
• maximo
• purchase orders
• reporting

Tasks

To provide general helpdesk and administration support as required by the contract Scheduling and planning works for engineers and sub-contractors Prepare quotations as required To attend and actively participate in all apprentice review meetings Monitoring the mailbox and ensuring that all incoming emails are dealt with Working with Service Desk Supervisor / Operations Manager / Contract Manager to provide any support they require, including providing Management Information for customer reports Review all certification, worksheets and contractor reports to capture any remedial works required To complete all Apprentice course work within the timelines set Attaching certification, purchase orders, documentation as required into maximo Ensure Purchase Orders for all contracted works are correctly raised and approved for payment -Adhere to process and compliance requirements.

Requirements

• maximo
• click
• teams
• problem solving
• teamwork
• communication

What You Bring

To learn all aspects of the Service Desk Coordinator role Able to build good working relationships with internal and external stakeholders Regular communications - both via Teams call and Emails Up-dating jobs on Maximo CAFM system and use of Click planning platform -Work effectively under pressure within a busy and diverse environment. -Work well as part of a team -Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers. -Show a creative approach to analysing and solving problems using technology and reported information.

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Benefits

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our market-leading offering provides you with benefits that suit your lifestyle. Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). Better places, thriving communities.

About Mitie

-Headquartered in The Shard in London, delivering large-scale projects across infrastructure, property, energy, and healthcare sectors. -Projects include full facilities management for airports, hospitals, government estates, and prisons (e.g., solar-powered prison solutions). -Offers expertise in security, cleaning, engineering services, energy consultancy, and technical facilities management. -Acquired major businesses such as Interserve FM (2020) and compliance specialist Marlowe (2025) to expand capabilities. -Known for tech-driven approaches like remote monitoring, robotic cleaning, and drone security, pivoting towards 'facilities transformation'. -Focused on high-margin, compliance-led services to drive future growth.

Sector Specialisms