Accounts Receivable Specialist

Overview

Manage guest billing, invoicing, credit checks, and collections for hotel accounts.

Key Responsibilities

• collection process
• invoice preparation
• credit management
• ledger monitoring
• financial reporting
• customer service

Tasks

-Maintain an efficient collection process to include an organized filing and tracing system, issue demand letters, monitor returned checks and chargebacks, perform collection calls and prepare bad debt write-offs. -Respond effectively to customer inquiries in a timely fashion. Communicate all issues and/or disputes to operating departments and supervisor. -Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. -Maintain a warm and friendly demeanor at all times. -Assist the sales effort in establishing customer credit in accordance with Highgate Hotel’s policies and procedures, to include but not limited to the application process, reference checks, credit limits, direct bill listing, deposit requirements and other credit related activities. -Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. -Provide customers with accurate and timely invoices, statements and schedules. -Maximize productivity, identify problem areas, and assist in finding and implementing solutions. -Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. -Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. -Ensure proper internal control by monitoring the guest ledger, advance deposit ledger and any other related subsidiary ledgers. -Implement credit training in operating department to include proper credit card, cash and check acceptance, limits and approval for direct bill listing. -Attend all hotel required meetings and trainings. -Attend and contribute to periodic meetings (pre-convention, credit, etc.) to maintain favorable working relationships between employees to improve morale, productivity and efficiency. -Ensure overall guest satisfaction. -Monitor and prepare financial reports in accordance with Highgate Hotel requirements meeting various due dates; i.e., month end aging reports, weekly aging transmission to the Corporate Office, etc. -Keep supervisor informed of any unusual events and/or deviations of policies or procedures. -Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

Requirements

• communication
• problem solving
• computer skills
• high school
• hotel experience
• multitasking

What You Bring

-Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. -Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. -Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. -Must be able to maintain confidentiality of information. -Must be able to show initiative, including anticipating guest or operational needs Perform other duties as requested by management. -Ability to understand and utilize basic computer equipment and applications, to include word processing and spreadsheet applications. -Must be able to multitask and prioritize departmental functions to meet deadlines. -Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. -At least one year of progressive experience in a hotel or related field preferred. -College course work in related field helpful. -Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. -High School diploma or equivalent required. -Must be able to cross-train in other hotel related areas.

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Benefits

-Flexible and long hours sometimes required.

About Highgate

-Specializes in identifying and unlocking value across the hospitality and real estate sectors. -Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties. -Expertise includes hotel operations, development, asset management, and investment strategies. -Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets. -Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations. -Known for innovative strategies and the ability to transform and enhance real estate properties. -Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.

Sector Specialisms