Workplace Support Co-Ordinator - Glasgow

Overview

Manage daily FM services and provide exceptional customer support at the Glasgow site.

Key Responsibilities

• helpdesk logging
• consumables management
• ppm scheduling
• site induction
• safety management
• contractor coordination

Tasks

-Conduct across all service lines to ensure workplace standards are maintained at all times i.e. cleanliness, maintenance, replenishment. -Deliver excellent and professional customer service -Ensure all tasks are logged with the helpdesk and a record of all tasks is kept up to date and managed through to completion -Updating on call and on shift rotas. -Undertake site inductions for new contractors to site. -Establish good working relationships with the customers to be recognised as the natural go to person and a trusted partner. -Meet and greet contractors on site. -Co-ordination and collation of management information as required. -Liaise closely with all FM service teams to ensure that consistency standards and a professional image are maintained across the designated areas. -Consumables management - stock taking, ordering, replenishing to always ensure available. -Liaising with the schedulers and engineers to arrange PPMs for correct days -Present team Talks -Liaise with and assist the BBC team as regards company H&S policies & procedures -Assisting with staff queries both in person, by email or via telephone in a professional manner. -Sharing knowledge between the team as an ongoing form of communication and learning -Ensure all tasks are logged with the helpdesk and a record of all tasks is kept up to date and managed through to completion. -Ensuring a tidy and clean appearance across the floor, at desks, collaboration spaces and break out areas. -Responsible for health & safety in designated area of responsibility to ensure that any unsafe items/areas are dealt with immediately and ensure all people always adopt safe working practices as reasonably practicable and noticeboards Refreshed. -Maintain constant communication with all other service lines to ensure seamless delivery to building occupants. -Schedule, oversee and escort when necessary external contractors in line with the client's procedure.

Requirements

• teamwork
• communication
• self-motivated
• gcse
• nebosh
• safety

What You Bring

-Must be flexible and a sense of teamwork is essential. -Excellent written and spoken communication skills -Self-motivated, resourceful and resilient -Excellent interpersonal skills -Ability to work within team but self-motivated to work unsupervised when required. -Be confident, approachable & self-motivated -To be able to work under pressure to balance conflicting deadlines is essential. -Experience of working in a corporate or creative environment and communicating -Able to work under pressure and meet deadlines. -Excellent client relationship building skills -Good planning, organisational and communication skills with attention to detail -Educated to GCSE standard with passes in English & Math's -Good Health and Safety knowledge (Health and Safety ISOH/Nebosh qualification

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Benefits

-Refer a friend scheme – worth £500 per referral -Dental scheme -Access to health assessments -Extensive learning & development opportunities, including opportunities for progression -Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries -Bike To Work Scheme -Health cash plan - Benefits covered include optical, physiotherapy and a health & wellbeing -GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining -Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover

About Emcor Uk

-Founded as a pioneering force in the facilities management industry, EMCOR UK has evolved into a trusted partner for a wide range of sectors. -With a robust portfolio in engineering and energy services, EMCOR UK excels in providing sustainable and innovative solutions to complex challenges. -Their expertise spans across commercial, residential, and industrial properties, offering tailor-made solutions that meet unique client needs. -EMCOR UK is known for delivering high-value projects, including critical infrastructure, energy-efficient systems, and comprehensive maintenance services. -The company is part of the global EMCOR Group, leveraging international resources while maintaining a strong local presence in the UK. -Recent standout projects include transforming energy use in large commercial facilities and providing state-of-the-art utilities management for both private and public sectors.

Sector Specialisms