Technology & Automation Specialist

Description

• Communicate service activities and opportunities to the Customer and Service Manager through detailed reports, forms, email, and telephone communication.
• Oversee multiple projects in a fast-paced environment, requiring technical expertise and analytical problem-solving.
• Uphold a courteous and professional demeanor in all interactions with both customers and internal staff.
• Supply parts information via suggested stocking guides and offer warranty support by evaluating and validating claims, addressing issues with the Product Company, and submitting service reports.
• Complete Epiroc automation training, RCS Basic and Advanced training, and participate in technology forums related to Epiroc ADS, URE, and SED machines.
• Partner with Product Companies to innovate and optimize technology solutions, overseeing the setup and monitoring of new technology packages.
• Collaborate with ADS, URE, and SED capital equipment sales teams to promote sales and support technology initiatives.
• Provide remote and on-site technical support for customers and local Epiroc facilities by troubleshooting issues related to RCS, technology, and automation.
• Compile and analyze data from technology to enhance Epiroc’s position, customizing solutions for customer-specific issues.

Requirements

• Extensive travel required, including national and some international travel.
• If required to operate a commercial vehicle weighing more than 26,001 pounds, you must be able to meet all requirements necessary to obtain a Commercial Driver’s License (CDL) for Department of Transportation (DOT) purposes.
• Maintain required US Department of Labor, Mine, Safety & Health Administration Training Certificates, or agree to complete the necessary training program(s) to acquire the Training Certificates.
• Possess a valid driver’s license with a good driving record.
• Minimum of a Certificate of Completion from a Technical or Trade School, three years of related experience and/or training, or an equivalent combination of education and experience.
• Ability to sit for prolonged periods as necessary, utilize hands for tactile tasks, extend arms and hands, and engage in verbal communication and listening.
• Demonstrated strong mechanical aptitude and a strong work ethic from previous work experience.

Benefits

• Employee Assistance Program
• Direct deposit
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• 401(k) plan
• Wellness program
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Short and long-term disability insurance
• Paid Sick Time
• Employee discounts
• Tuition reimbursement program
• Life and AD&D insurance
• Benefits eligibility begins the 1st of the month after start date
• Paid Vacation

Training + Development

Interview process

Visa Sponsorship

Security clearance