Technology & Automation Specialist

Overview

Provide technical support and automation solutions for Epiroc equipment.

Key Responsibilities

• technical support
• project oversight
• data analysis
• technology integration
• warranty support
• reporting

Tasks

-Communicate service activities and opportunities to the Customer and Service Manager through detailed reports, forms, email, and telephone communication. -Oversee multiple projects in a fast-paced environment, requiring technical expertise and analytical problem-solving. -Uphold a courteous and professional demeanor in all interactions with both customers and internal staff. -Supply parts information via suggested stocking guides and offer warranty support by evaluating and validating claims, addressing issues with the Product Company, and submitting service reports. -Complete Epiroc automation training, RCS Basic and Advanced training, and participate in technology forums related to Epiroc ADS, URE, and SED machines. -Partner with Product Companies to innovate and optimize technology solutions, overseeing the setup and monitoring of new technology packages. -Collaborate with ADS, URE, and SED capital equipment sales teams to promote sales and support technology initiatives. -Provide remote and on-site technical support for customers and local Epiroc facilities by troubleshooting issues related to RCS, technology, and automation. -Compile and analyze data from technology to enhance Epiroc’s position, customizing solutions for customer-specific issues.

Requirements

• travel
• cdl
• msha cert
• driver's license
• technical cert
• mechanical aptitude

What You Bring

-Extensive travel required, including national and some international travel. -If required to operate a commercial vehicle weighing more than 26,001 pounds, you must be able to meet all requirements necessary to obtain a Commercial Driver’s License (CDL) for Department of Transportation (DOT) purposes. -Maintain required US Department of Labor, Mine, Safety & Health Administration Training Certificates, or agree to complete the necessary training program(s) to acquire the Training Certificates. -Possess a valid driver’s license with a good driving record. -Minimum of a Certificate of Completion from a Technical or Trade School, three years of related experience and/or training, or an equivalent combination of education and experience. -Ability to sit for prolonged periods as necessary, utilize hands for tactile tasks, extend arms and hands, and engage in verbal communication and listening. -Demonstrated strong mechanical aptitude and a strong work ethic from previous work experience.

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Benefits

-Employee Assistance Program -Direct deposit -Flexible Spending Accounts (FSAs) and Health Savings Account (HSA) -401(k) plan -Wellness program -Health care eligibility - including medical, dental, vision, prescription and telemedicine -Short and long-term disability insurance -Paid Sick Time -Employee discounts -Tuition reimbursement program -Life and AD&D insurance -Benefits eligibility begins the 1st of the month after start date -Paid Vacation

About Epiroc

-Epiroc offers cutting-edge solutions for drilling, excavation, and materials handling, focusing on automation and digitalization. -The company develops advanced mining solutions, including drills, loaders, and haulers for deep underground projects. -Epiroc is a leader in automation, offering remote operation and predictive maintenance solutions to enhance productivity. -Committed to sustainability, the company integrates advanced technology with eco-friendly practices in resource extraction and infrastructure development.

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