Instrumentation - Service Sales & Operations Manager - UK

Overview

Lead and grow UK instrumentation service business, overseeing sales, operations and team.

Key Responsibilities

• market insights
• service sales
• customer alignment
• team development
• service quality
• safety compliance

Tasks

-Build market insights and collaborate with Sales to promote service offerings during product sales. -Lead customer-facing initiatives to drive service sales growth and market presence. -Align service operations with key customer accounts and use feedback to improve experience. -Lead, structure, and develop a skilled, motivated service team through effective recruitment and training. -Ensure consistent service quality and operational excellence across UK sites. -Develop and deliver service marketing materials to enhance visibility and transparency. -Implement the UK Service strategy for instrumentation and support new product/service offerings. -Champion a strong safety culture and maintain full compliance with HSE and integrity standards.

Requirements

• leadership
• instrumentation
• business development
• travel
• driver's license
• communication

What You Bring

-Excellent leadership, communication, and customer engagement skills -Strong technical knowledge of instrumentation systems -Willingness to travel across the UK and ability to visit Stonehouse site weekly/bi-weekly -Significant experience or exposure to instrumentation service -Commercial mindset with a track record in business development -Valid UK driver’s license -Proven success leading service or sales teams

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Benefits

-Company car -Employee Assistance Programme -Internal mobility opportunities, mentorships & access to projects globally -Generous bonus scheme -Work model: remote based but with expectation of regular (weekly or biweekly) presence at our Stonehouse location {} -Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more) -Competitive contributory pension scheme -25 days annual leave plus bank holidays -Private medical cover -Generous employee referral scheme -Life assurance -Competitive salary

About Abb

-A global technology leader with a rich history of innovation. -Focuses on electrification, automation, robotics, and digitalization for global industries. -Delivers solutions to improve productivity, energy efficiency, and sustainability. -A key player in sectors like utilities, transportation, manufacturing, and infrastructure. -Notable projects include electrification of rail networks, automation in factories, and energy-efficient grid solutions. -Continues to lead in integrating cutting-edge technologies, combining the digital and physical worlds.

Sector Specialisms