Front Desk Agent

Overview

Provide guest services at front desk, handling check‑in/out, inquiries, and transactions.

Key Responsibilities

• check‑in
• check‑out
• phone handling
• cash transactions
• guest records
• front desk

Tasks

-Ensuring that the front desk area is clean and organized -Answering phone calls and responding to emails -Providing information about hotel amenities and local attractions -Checking guests in and out of the hotel -Assisting guests with any questions or concerns they may have -Handling cash and credit card transactions -Greeting guests as they arrive at the hotel -Maintaining accurate records of guest information and room assignments

Requirements

• multitasking
• communication
• math
• customer service
• hotel software
• detail

What You Bring

-Ability to multitask and prioritize tasks effectively -Strong communication skills, both verbal and written -Basic math skills -Excellent customer service skills -Ability to work well under pressure -Proficiency in using hotel front desk software and equipment -Attention to detail and accuracy

People Also Searched For

Benefits

-Company Paid Telemedicine -Flexibility to work different shifts, including weekends and holidays -Generous Time Off Package -Hotel Room Discounts -401(k) with company match -Perks through Benefit Hub -Supplemental Life Insurance -Company Paid Employee Assistance Program -Earned Wage Access (“on-demand pay”) -Company Paid Life Insurance -Medical, Dental, and Vision Insurance Options

About General Hotels Corporation

-Excellence in hospitality drives the company's leadership in hotel development. -Decades of experience have enabled the successful design, development, and management of diverse hotel properties. -Innovation and high service standards have made the company a leader in creating memorable guest experiences. -The portfolio spans luxury and mid-tier hotels, emphasizing comfort, quality, and exceptional service. -Projects span diverse locations, from urban centers to scenic resorts, catering to both business and leisure travelers. -Efforts are ongoing to expand reach while maintaining excellence in each development.

Sector Specialisms